Nykaa Nobel Exim Private Limited
- Package not delivered dur to false reporting by courier company Closed
Renu Arora filed this complaint against Nykaa Nobel Exim Private Limited on May 31, 2020
I ordered some cosmetics from nykaa, on **th of mar ****. The order was near to my home on **-*-**and I got a SMS of out for delivery as well. But, by the end of day, I got SMS of delivery failed, reason quoted: customer not reachable. Although I have not got any call or miss call alert from any number during that day. Anyways I thought it will get delivered tomorrow, but unfortunately janta curfew was implemented. Then national lockdown was announced, I complained about the false claim by the courier company and agreed to wait till lockdown.
After a wait of more than two months and about **-** mails or chats regarding delivery attempt quoted wrongly by courier partner, I got to know that the order is returned due to unavailability of customer.
During the period of lockdown, I have also got delivered order from Nykaa, which belongs to essential categories, but the courier partner was different.
I have been always told that the order will be delivered and stay assured..keep patience. But finally I couldn't get that product delivered, although all the items were in essential items list then.
Now they have initiated a refund, instead of re dispatch, which I requested too.
Anyways, the commitment and promise made by Nykaa were all false. The courier company wow delivery got spared by claiming non availability and lastly consignee refused status,
It's a common sense, if any customer is following the order continuously, raised complaints and waited for * months, why will he /she will refuse to accept the delivery.
This was the story of Nykaa's trust on their customers.
So frustrating experience...I should have cancelled the order at initial period of lockdown. Thankless company.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Nykaa Nobel Exim Private Limited
Resolved
Frustrated? File a Complaint
Travolook
"In this pandemic, Voxya helped me to get my hard earned money back. I've no words to explain how happy I am. If you are duped by online scams, come to Voxya for help."
Sainathan G Iyer