Amazon Online Shoping
- Package not delivered but already paid Open
Sumita Samanta filed this complaint against Amazon Online Shoping on Aug 22, 2018
One package which includes a Dove Conditioner, Loreal paris night cream, Biotique Face Wash and Vaseline Body Lotion must be delivered on **/**/**** from Amazon India, online shopping. The payment type was "pay on delivery". One courier person came and I paid through my HDFC debit card and the amount has been deducted from my account. But the courier person told me it is not showing in Amazon and I need to call the the customer service. So I called to the customer service and he also told me the same thing that payment is not showing in Amazon so they cannot deliver me the product. On other hand he told me to pay again and the previous amount will be refunded later. But I refused to pay again. So the customer service representative told me to wait for some time when it will reflect to their side they will deliver me the product. I waited couple of hours then I again called and another representative told me that the amount has been paid and the package will be delivered to me soon and they will notify me about it. No notification came. So after * hour I chatted one of their representative and he told me to send a mail with the deduction message I got from my bank. I did that on **/**/****. But the issue was still there.
I called, chatted, mailed them several times. And it should be noted that until I called them or mailed them or chatted with them, they were not sending me any status update of my product. When I am contacting them that time only they were telling me “yes we have escalated the issue now and the product will be delivered to you soon. Please wait for ** hours.” And everyday they were telling me to wait ** hours. So as per their progress I should not receive my package ever. On **/**/**** I chatted again and they told me that it will be delivered on **/**/**** without any fail. And on **/**/**** one courier person came and told me I need to pay again otherwise he will not deliver me the product and from Amazon also I got the same mail and message in the morning. I replied against that mail but as usual they didn't reply yet. Again they didn’t deliver me the package. I called the customer service again. And he send me a confirmation mail that the payment is done and package will be delivered to me soon.
Now today **/**/**** I got a mail that they cannot deliver me the package as it is returned to their fulfilment centre and if I paid already amount will be refunded to me. I don’t know it will be refunded to me or not. How long I need to wait for that and what more I need to do as I am being harassed for last * days for no reason.
I am using Amazon for almost last *-* years. I was not very happy about their service ever. I have faced several issues for these *-* years. But this is the worse one and this time they made me file a complain against them.
The thing is that now it is not only about money and refund but more about the harassment and their service. As a customer I want no one should face this kind of harassment and they must take care of their service more seriously. We are buying products not begging.
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1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Amazon Online Shoping
Resolved
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OntheShop
"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."
Debalina Ghosh
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