Amazon .in
- Package not delivered and delivery agent making false update Closed
rudrani chowdhury filed this complaint against Amazon .in on Oct 21, 2019
Was expected to be delivered on **th.
Ordered on **th.
I was asked to wait till *-*:** PM on **th . On calling the delivery agent for more than **times he didn't answer.
At *:**, I received an update stating that the delivery couldn't be attempted because the customer was unreachable.
My question here is , if I was unreachable why were my multiple calls not answered.
Making mockery out of customers didn't end here.
I was told that on Saturday , I would receive the product by ** , max **noon.
I had spoked with customer executives Syed and Avral who just didn't seem to be considerate about the customer's grievances
From *:** we tried getting in touch with the delivery agent and with Amazon customer agent. I have had multiple conversations of **-** mins with Suraj, harpal and other individuals to initiate and know about the whereabouts of the order.
The delivery agent sends a SMS stating that he is not responsible for the delivery and to contact office. On asking him the office number, he replied with the number after *hrs.
On talking with the delivery hub (pH no ****** *****) with
Mr. Vaibhav, I was told that it was on instruction from Amazon that delivery was prohibited on Saturday and Sunday.
He with utmost conviction said that if instructed by Amazon he would surely deliver the product even if that meant delivering at late hours .
Now here is my question or doubts: where were the escalation matrix or the forms that were been filled by the Amazon customer executives going to?
Does it reach to a server where it is actually read, let alone action been taken.
Even on Saturday I was assured that delivery would be made by EOD i.e *PM. Mr Anudeep informed that he had told the supervisor about the delivery and asked me not to call anybody any further. I waited.
At *:**, Mr vishwa said that nothing can be done and the product will be delivered only by Monday or Tuesday.
So who is to be believed?
Is this how a customer is to treated ?
And here INR***/- is paid for a year of prime membership and while ordering on the app it proudly boasts with the writing that one day guarantee of INR *** is free because of prime membership.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Amazon .in
Resolved
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