- Package not deliverd as Promised Open
I booked a family for andaman from
andaman tour travels by garlic holidays address, cc**/**/**/***c**, first floor, penta tower, near kaloor metro station, kaloor, ernakulam, kerala, india
booked this package for ** persons for * days(**/**/****-**/**/****) in which air tickets booked by myself and hotels , ferry and local transport for my tour provided by the above mentioned company , i booked this package on **/**/**** by paying rupees ****.** and i made other payments accordingly time to time and till **/**/**** i made a total of rupees ******.** out of *.* lakhs,
in my tour plan i opted for budget A/C hotel, A/C vehicle and A/C ferry of normal category tickets,
they send me hotel confirmation voucher on **/**/**** and all hotels i received vouchers are as per the Itinerary chosed by me, and till **/**/**** before departure from delhi everything was final except the ferry tickets because garlic people informed me on phone the ferry ticket are booked and as per your tour programme and and per my plan may plan to travel havelock from port blair on **/**/**** early morning ferry,
lets start the story deliberately edited by Garlic ,
on **/**/**** when i reached port blair , i met with the executive of garlic at airport and with welcome remarks he informed me sir your hotel hasbeen changed and it is without my confirmation or information, i had no option and i reached at the hotel booked for me, but the twist in the story waiting for me and my family, The hotel owner says the hotel is not booked for you by Garlic, anfter that a lot of conversation made on phone with garlic and after * hours they arranged a different hotel at Port Blair and by this time my local sight seen plan for the day spoiled by Garlic, and in late evening Garlic people assure me sir you will never face any problem again and we apologizes for the day and they also informed me that tomorrow ferry time is in the noon not in morning, but i chooses morning and after discussion they said sir ticket was not available in the ferry i chooses when i asked i booked tour about a month advance then what are you doing till last date becase the ferry ticket contain booking date **/**/****, it shows that Garlic made efforts at **th hour instead of package booked my me in a well advance time,
On **/**/**** when i reached Havelock there should be a vehicle to pick me from Jetty to Hotel but there was no vehicle was there and when i contact to Garlic they replied sir plz wait cab is on the way , and they repeat it whenever i call garlic and after more then * hour i mad e my own arrangements to reah hotel by paying rupees **** to cab from my pocket and with this the second day of the tour again spoiled by the garlic, on next day i had very littel time visit the sight seens because the ferry was booked for Niel in afternoon.
on third day when i reached Niel there was vehicle but when i asked about the hotel i again shocked the hotel was niel chaged and the alternate hotel boked for me was cheaper then the cheapest category, and again a lot of arguments with garlic start and this consume my * hours and i clearly denied to check inn in to the the hotel booked for me, after a lot of argument they arranged another hotel but it was not as per the itenary,
After Niel i back to Port Blair by ferry and again a new drama at Port Blair Jetty , No cab or vehicle was there for pickup, and a lot of arguments with garlic start and they again insist ne sir plz wait plz wait and after * hour there nmanager replied plz make your own arrangements to reach he hotel, and the Hotel at PortBlair again changed not only changed the hotel voucher they send earlier was for * days continue sly stay but the hotel booked only for a day and not as per the Voucher or itenary,
After checkk in in to the hotel Praveeen Garlic executives says sir plz make balance payments as early as possible if u want continue the package, then i replied the package is already brakes by u many times and you asking for payments instead of services you give me as yet , and i kade a condition i will make payments only on day by day basis because the service u give till date not satisfactory, but they clearly refuse my offer and denied the services for next three days,
After that i make my own arrangements for my further stay and local transport,
In overall scenario garlic was completely fail to deliver the services as they promised , and spoil mu * days out of seven cheated with me after taking advance money and most importent they torched not only me but my family also, They destroyed my children dreams, becase the time will never back again , with this complaint Garlic should refund my entire amount that i paid advance .
waiting for your responce
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