- Package not delievered Closed
On *st of Jan **** I placed an order in fkipkart for redmi * onyx black ** gb as i live in kolkata so i gave my shop address and my number for further contact I received sms in my number but on the day of delievery i did not received any sms or call so i tracked my order and found out the order has been delievered and found a different address and the name different my name is jugal thapa and the blunder they did was they updated the address to manipal gupta uttar Pradesh and we get even get any sms for updating the address as I had not asked for any address change how can they be so careless i called in the customer service and now they are saying that i asked for the change why would i change the address from kolkata to uttar Pradesh and from Jugal Thapa to Monipal Gupta.They had no answer for this and said they will investigate how many times they will investigate i am really fustrated and tired.I can even attach evidence.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
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