- Package is not delivered Closed
We placed an order of a gas stove a month back for our new house. The delivery was scheduled between 16th to 21st and our Grah Pravesh was on 21st January 2019.
Before that we had sent an email to pepperfry that if they could arrange a early delivery and the assured us that the product will be delivered between the time frame. To our surprise it was not delivered and we had to arrange another stove of single burner worth Rs 1000/- just for the puja apart from what we paid to pepperfry.
Next we mailed them again and we got a call from customer support that it will delivered in next 2-3 days. But then suddenly they cancelled our order on 24th January 2019 because of the issues with merchant, apparently it took them 1 month to realize this fact.
Now we will have to buy same stove as we are shifting that is costing us Rs 8000/-.
Peppery is supporting us in no ways they have the worse services and worst customer policy.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
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