Package containing less items Open
Posted on: Mar 07, 2018
Complaint filed against: Robert Thomas Cabral
M/s Robert Thomas Cabral
Mandavi Meridian Court Road
Udupi 576101 Karnataka
On 20/02/2018 I ordered airgun pellets and paid online for the following items and got Kovibazaar’s acceptance citing my order has generated a reference number viz., 99443000008131.(ENCLOSURE 1)
• G.Smith & Co High Split 0.177 200/tin – 1 tin
• G. Smith & Co High Speed 0.177 200/tin – 1 tin
• G. Smith & co High Impact 0.177 200/tin – 1 tin
Invoice nr. KB001 1413 dated 20.02.2018 was issued (ENCLOSURE 2) subsequently.
On 26/02/2018, I called +91-7829302473, the telephone number found in Kovibazaar’s website and learnt that the consignment was given to FEDEX vide tracking number 789820788255.
On 27/02/2018, I learnt from Fedex website that the consignment hadn’t moved out from their receiving centre in Udupi and a phone call to FEDEX revealed that Kovibazaar though taken a tracking number from them but did not deliver the packet to their receiving office.
Once again a call to Kovibazaar assured me about steps would be taken to send out the goods.
On 28/02/2018, Fedex received the goods.
On 03/03/2018, I received the packet and opened it to find only two items instead of three - G. Smith & Co High Speed 0.177 200/tin – 1 tin was missing! Once again a call to Kovibazaar assured me the missing item was not in stock but will be shipped out on 06.03.2018 though the hard copy of the invoice that I received has a hand written note on it stating “out of stock Amount will be refunded” (ENCLOSURE 3).
On the same day, I received an email from Kovibazaar announcing that the goods ordered by me were delivered to me.
On 04/03/2018, on replying to the above email I informed the actual status and requested them to inform me what they “actually” want to do.
On 05/03/2018, hearing nothing from Kovibazaar I informed the status once again via their website chat box and got no response.
On 07/03/2018, I sent an email to firstname.lastname@example.org asking for the tracking number but till now no reply from them.
Resolution Demanded: Get refund or credit for your purchase
Complaint filed by: sanjip kumar pal