- OYO Change of Hotel Open
The following is the time line of the issue and multiple occasions to prove your incapability
*) Upon booking in Royal Nest with booking ID KMCA**** called to customer care to inform that, the i will chekin at * AM in the morning as i was travelling, and the customer care executive has confirmed the booking for the same.
*) Upon reaching Royal nest, the management of the hotel has denied the chekin and informed that they don't have any linkup with OYO, even the customer service person had discussed the same through my phone.
*) Again I called to customer care, they kept me on hold and disconnected the call.
*) Again I have called to customer care, and i told not to keep my call on hold and told them to provide me a urgent chekin at the earliest in the nearby property.
*) Then, the customer care informed to chekin in Hotel Marie Gold with booking Id DPVW**** and told to pay Rs ***/-( including break fast for two)
*) I have checked in at around * AM. Me and my wife were kept waiting on road and suffering due to your incapability.
*) The room provided in Hotel Marie Gold is very small and the AC is not working properly. The bed, blankets were also not clean.
*) They have only provided Soap and Shampoo for only one guest.
*)finally they have denied to proved the breakfast, where i have paid for in the first place.
I got suffered at multiple times on the same day with in a span of * hours and which pushed me to checkout early.
This is the worst experience ever with OYO. Yesterday (**.**.****) i have called to customer care and told the above details, and asked for refund. The call was kept on hold and after ** minutes of waiting the call got disconnected. This happened twice yesterday.
I have emailed and raised complaint several time. But upon reaching Google Play store and writing the complaint, you have called and sent this (trailing)email. What a disgrace, pathetic and unprofessional and mismanaged organization your are. Shame on you.
Refund at the earliest. Have Triggered the same at Twitter also.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
I book hotel for * days and make online payments. On *st day only I do check out they deduct * days amount and not given me GST invoice after many followups....
Apr 10, 2021 by Datta Dabane
Oyo - Amount not received Closed
I booking oyo hotel,whether conditions so i canceled my booking but amount is not refunded.....
Feb 22, 2021 by KANNAN
Oyo - Refund Closed
I booked a room through oyo and I did the payment also and before check in i received a message that my booking has been cancelled i contacted the hotel they said they don't have my booking and the oyo gave me a refund of Rs.***. Oyo has a very...
Feb 17, 2021 by Deepika Yadav
Dear Sir, i have done a booking on Oyo rooms. I paid INR **** through Phonepe UPI service. Money was deducted and i recieved the msg of this transaction but room booking not done. Then I contacted the customer care and asked them for refund. Bu...
Feb 17, 2021 by RAHUL RAJU YADAV
Oyo - No refund of payment Closed
I prepaid of amount Rs. **** for an oyo hotel utsav at jabalpur. But my amount was debited from my side and no record of that payment was found in the app and even when i called them they said no such transaction has been initiated. But I do h...
Feb 15, 2021 by Menika