- Oredred food not delivered, also amount was nt refunded Open
Posted on: Dec 09, 2018
Complaint filed against: Zomato
I order some food woth Rs 700 through zomato (order no 1287370480) on dated 06/12/2018 from one of the restaurant named dada boudi in barrackpore through my wifes mobile app.
The order was accepted , prepared keeping us waited for half an hour and then all of a sudden, it got cancelled as i kept on watching in the live tracking , While I tried to contact the given no, nobody picked it up, I tried to chat with the help center they informed that it got cancelled because I was not reachable which is completely false as there was no problem in mobile network .
As I kept on seeking help from zomato help centre through chat and mail but till now, I have not received the refund.
I want my money back immediately, also action against zomato or retaurant whoever is at fault.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase, Get damages for financial loss and mental agony
Complaint filed by: Satyam Dey