Ordered Iphone X but Received an Iphone 6s body filled with mud in the package from Paytm Open
Posted on: Mar 10, 2018
Complaint filed against: PayTM
I ordered an Iphone X 64 Gb Silver color via order no. 4703544188 on 27/02/2018 and received the package on the same day. Inside the box was an iphone 6 body filled with mud with screen tapped to it. I have already shared an unboxing video of the same with paytm care & also the pics they have asked me to share.
Despite providing enough proof I have been told by paytm care via mail that after their investigation they have found that correct product was delievered. Their mail said that no empty box was delivered when I never complained about an empty box.
This is the mail i have received from Paytm-
" Dear Lalit,
This is regarding your concern for receiving an empty box for order ID 4703544188.
We launched a full scale investigation and our checks have confirmed that correct product was delivered to you. Therefore, we will not be able to proceed your request further.
Hope this helps.
Whenever i ask them to share the details & facts of the investigation or grounds on which they have established that correct item was delivered they just keep sending me the above mail again and again.
This is despite i am having the video of original unboxing of the package i got. the video is available on the following link:
Google Drive Link for the video
You tube link for the video
Resolution Demanded: Get refund or credit for your purchase, Get service/product replaced or fixed for free, Get damages for financial loss and mental agony
Complaint filed by: Lalit Kumar Vimal