- Order not placed but money deducted and not refunded Open
I have ordered gulab jamun ice cream from nic ice cream shop Vashi on *rd June at around *.**/ ** pm. When I tried paying the amount I got no confirmation of placing order and item was reflecting in my cart only but the amount of Rs. *** was deducted from my meal card. When I had chat with swiggy customer care team I have been informed that payment gateway did not accept payment and amount will be refunded back to me in some * days of time.
When I checked with my meal card customer care today they said the transaction was successful and the amount is in Swiggy's bank account now. Tried contacting swiggy customer care today and they asked for transaction screenshot which I cannot see in my history of transactions. Since I cannot share transaction screenshot they will not be able to help. Attached is a screenshot of transaction done on my card.
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