- Order not delivered; Refund denied Open
I had placed an order using Zomato App and the order (#1044061866) was prepaid. The restaurant took a lot of time to accept the order and then updated that the order has been dispatched to reach my address. In a matter of 5-10 minutes the status on the App displayed “Restaurant cannot fulfill your order”. To enquire about the return procedure I pinged the chat assistance where they conveniently slipped their application glitch into me my number being unreachable and they could not contact me so the order amount will be levied on me as a penalty. My number was in the serviceable area and no attempt was made to contact me. Moreover, i have missed calls alerts active in my phone and there was not attempt in calling me and I was receiving calls as usual. The chat assistant did not help me despite of me being unsatisfied with the resolution. To cross check the fact of my calling reachability I immediately placed another order with the App and a different restaurant where the status was properly updated and they were able to reach me every time they called me. With no options left I had to reach to Email support which drained me further by writing the same responses and refusing to resolve the matter anyhow. I demanded a call on the matter with their supervisor to which they refused by all means and saying that my number cannot be reached by any Tomato person this planet ;then modified the Order status in the App by writing that“ Restaurant could not reach you since your number was unreachable”. I need a full refund on the order since clearly its their end’s glitch or restaurant’s. I am a consumer who did not get the order and was denied refund without any reason. Highly dissapointed how they dealt with the matter.
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gold membership not working was applicable till 2020 contacted zomato several times but got no response from them. Wrote several mails as well, but unprofessional treatment and no response....
Mar 19, 2019 by Anandita Sood
Today i ordered from zomato application from a restaurant sahi zaika and the food was alterated and spoiled plus the quality was worse... a bite fron the food was making vomiting... The food was taken back by the restaurant and not even refunde...
Mar 19, 2019 by Shashank Dwivedi
On March 18th night at 20:00 hours we made an order from Zomato at Jarlie desserts restaurant. We got the dessert in the container with the manufactured and expired date as 4th Mar and 18th Mar. The dessert contains milk solids, cheese and egg....
Mar 19, 2019 by Prashanth Vanama
I have placed an order through Zomato. Because of some reasons I had to cancel the order. Before cancelling they didn't indicate that I will be charged penalty. Then they charge the full amount as a penalty. ...
Mar 19, 2019 by Ravi Kumar
I ordered food from Zomato, order ID: 1538753240. I didn't receive my food and when I connected with Zomato, they said we tried to deliver but could not deliver because my no. wasn't reachable and this wasn't the case. I was very much in the co...
Mar 19, 2019 by Nikki Devi