- Order not delivered; Refund denied Open
I had placed an order using Zomato App and the order (#**********) was prepaid. The restaurant took a lot of time to accept the order and then updated that the order has been dispatched to reach my address. In a matter of *-** minutes the status on the App displayed “Restaurant cannot fulfill your order”. To enquire about the return procedure I pinged the chat assistance where they conveniently slipped their application glitch into me my number being unreachable and they could not contact me so the order amount will be levied on me as a penalty. My number was in the serviceable area and no attempt was made to contact me. Moreover, i have missed calls alerts active in my phone and there was not attempt in calling me and I was receiving calls as usual. The chat assistant did not help me despite of me being unsatisfied with the resolution. To cross check the fact of my calling reachability I immediately placed another order with the App and a different restaurant where the status was properly updated and they were able to reach me every time they called me. With no options left I had to reach to Email support which drained me further by writing the same responses and refusing to resolve the matter anyhow. I demanded a call on the matter with their supervisor to which they refused by all means and saying that my number cannot be reached by any Tomato person this planet ;then modified the Order status in the App by writing that“ Restaurant could not reach you since your number was unreachable”. I need a full refund on the order since clearly its their end’s glitch or restaurant’s. I am a consumer who did not get the order and was denied refund without any reason. Highly dissapointed how they dealt with the matter.
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I ordered the food from Chullah Bhatti bangalore at *:** pm on * th Jun ****. I paid money also. Zomato was showing my order will be delivered by *:**pm. But till **:** pm it was not delivered, and then zomato was showing your ordered delivere...
Jun 05, 2019 by Anoob
Zomato - Zomato are cheaters Closed
First of all, Zomato did not deliver my order to the address I updated, then I get a call that they cannot deliver as it is * km away. When I cancel the order they have the cheek to advise me that a cancellation fee is applicable. This kind of ...
Jun 02, 2019 by Carlton Fernandes
Zomato - Order not delivered Closed
I placed an order on * June **** at **:** a.m. from Biryani Bhaijaan, Gurgaon. The order was accepted and then ** minutes later I was informed that my order will not be delivered. Zomato is cheating its customers....
Jun 01, 2019 by Shantanu Gupta
My order was flagged as delivered in the app, but the delivery guy did not actually deliver my food. When I took this issue to the customer care, they are refusing to my concern for * days....
May 31, 2019 by Harish
The delivery boy denied to deliver the food. And was missbehaving on call. He reached approx near my location and then when I instructed him about my exact location he denied to came there and missbehaved. Then he left and marked my order 'del...
May 30, 2019 by Anurag Sinha