Paytm mall shopping
- Order got cancelled without issuing refund Closed
Alex Mathew filed this complaint against Paytm mall shopping on Apr 30, 2021
On **- March-**** I have ordered a laptop from Paytm mall(order Id: ***********). But unfortunately I got a damaged product. So I did requested a replacement and raised a ticket to track the issue in Paytm account (Ticket #: *********). But my order got cancelled saying that "Return/Replacement is not allowed in my account". As per paytm buying policy * days of replacement is allowed for the product so I asked them why. But I am getting same responses over and over again. So I requested a callback from the customer service but I didn't received any calls yet and they closed the ticket from their side. Now, I don't know what to do. I lost my money. Each day I am living with loss of money and regretting about shopping from paytm mall and this issue disturbs my mind and life every day. I humbly request for help.....
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Paytm mall shopping
Resolved
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