Swiggy
- Order cancelled by the company Open
Habibulla Khan filed this complaint against Swiggy on Feb 20, 2019
I ordered for food as attached, however the order was cancelled by Swiggy agent ( as accepted by customer care executive in the call I made at *:** PM) saying that I was not reachable in my mobile to check for cancelling the order, which never happened since I did not receive a call or missed a call from any number. Hence I need the call log that they tried to reach me. The restaurant people told that they don't have the chef available to complete my order The Swiggy delivery manager says I myself cancelled the order. After all the different kinds of stories the customer care executive then said I refused to pay for delivery charges, hence it is cancelled. I need the call record for the calls I made at *:** pm and *:** pm. Now
I have to pay the cancellation charges of Rs.** which was cancelled by Swiggy themselves.
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Resolution Demanded:
Refund / Credit for purchase
Swiggy
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