- Orchestrated Systemic Fraud by Intellipaat Fraudulently charged money and not refunding ^Open

Vijay Khatroth filed this complaint against Intellipaat Software Solutions Private Limited on Apr 04, 2022

Resolution Demanded:
Apology
Refund
Damages

I've been charged A total of **,*** by organised systemic fraud and lies. I was first charged **,*** INR as a first payment of EMI’s for a course which I was not enrolled into and Intellipaat staff lied for two weeks that refund was made but later saying refund won't be made. After two weeks a new person claiming to be senior Manager said she will offer the course at discounted price in EMI’s but charged in whole of ***** INR.

Each time after a dispute/conversation a new person introduces themselves saying they will be dealing with me personally and make false promises and lies.

I was not totally confident of Intellipaat but was thinking of doing some cloud course. Intellipaat started contacting me since January and chasing me to join their cloud computing course. The initial calls were from Pravinth and Arohi of Intellipaat. In march, I suggested that I may consider the course if I can pay in EMI’s wherein I can stop the payment if something goes wrong.


On **/**/** Arohi contacted me and said that I can pay by EMI to which I said I don't have an eligible EMI debit/credit card. I have an Aadhar card and NRO account debit card. Arohi said that I can still pay by instalments using their finance system/partner. I even very clearly asked her to check if there won't be any further hurdles before I make any payment. Arohi said there won't be any hurdles and I can pay by monthly instalments through their finance partners.
Arohi requested a first instalment payment of **,*** INR. She sent a payment link, created a rush environment by saying the payment link will expire in ** minutes.

After making the payment I had to call them for EMI confirmation as I didn’t receive any call or communication after the payment as discussed on the phone call before the payment. Arohi said that I can't do the monthly payments. I requested my money to be refunded. She said that she can refund immediately but I better take ** minutes to think if I have any source through which I can arrange the payment (use relative's EMI cards etc or pay in full). Arohi didn't call, I called again on the same evening (**/**/**) she just kept postponing.
After repeated calls on **/**/** Arohi confirmed (on the call) that she will process the refund and the money will appear in my account in *-* days.

The next week I contacted their support team who instead of resolving said the Course adviser(Arohi and Pravinth) will contact me and resolve the matter.
Pravinth confirmed that the refund has already been made(on the same day when I spoke to Arohi) and it will appear in my bank account in *-* days.
After not receiving the money even after ** days I logged a support ticket on their website. the support team only sent an acknowledgement, and I received a call from Pravinth/ Arohi and Shailesh.
Shailesh said that he can discount the fees and I can pay *****INR in two instalments, I asked for a confirmation of what we spoke in writing. Pravinth wrote the email that I can request for a refund after a max of * sessions, but the fees of ***** INR was on top of the **,*** INR which I already paid.
I didn't agree to this and as I don't have any confidence after seeing their continuous lies, saying money has been refunded when they didn't, postponing, not answering the calls, saying fees to be ***** altogether and later saying ***** on top of **,*** I already paid. I strictly requested a refund of my money.
Now they are saying they won't refund the money.

On **/**/** I logged a consumer complaint. On **/**/** an email from consumerhelpline was sent to Intellipaat.

Immediately I received a call from Vanmathy claiming to be a senior manager in Intellipaat and apologised for whatever happened and said she will be the point of contact for me and to trust her and confirmed the course fee to be ***** INR (including the **,*** already paid) and asked to me join the course by paying the rest in * monthly instalments.

I said I don’t trust them/Intellipaat and don’t want to join but can check with me next day to confirm. The next day I confirmed that I won’t be joining the course.

Vanmathy contacted me again and said she will arrange the EMI payment even after I said that I don’t have a pan card, Indian debit/credit card. She said she will get me EMI on my UK based credit card- Capital one.

Vanmathy sent several payment links with EMI’s which all failed. Then she sent a payment link for the full amount (***** INR excluding the **** interest) and promised that the amount will be converted into EMI’s in two days. I said I haven’t come across such a thing but Vanmathy insisted they do this for international credit cards where the links for EMI don’t work. I’ve made the payment of ***** INR + a ****INR transaction fee using my Capital one credit card on **/**/****.

After two days on **/**/**** I checked with my Credit card and spoke to the bank who said the whole amount of ***** INR has been taken by the merchant(Intellipaat) instead of * EMI’s of **** INR. The Bank has also confirmed that the amount can’t be converted into EMI after it’s paid in full.

When I contacted Vanmathy and support team, there is no reply.

I have not registered myself for the course, not accessed their systems or their material.

I Kindly request your help in receiving the complete payment of **,*** made to Intellipaat.

After experiencing their systemic fraudulent activity, I checked if there are other people who went through similar situation with Intellipaat and found there are a lot of people who have been cheated by Intellipaat. Below are some reference links


https://www.consumercomplaints.in/intellipaat-b******
https://www.mouthshut.com/review/Intellipaat-com-review-opnmntpsuon


These kinds of fraudulent companies shouldn't exist, they are cheating people in India and abroad, spoiling the reputation of India.

I want your help in getting my money back, **,*** INR and some strict action taken against these Fraudulent company and employees.

Kind Regards,
V

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