Flipkart
- Oder cancelled without intimation Open
SUNNY NARANG filed this complaint against Flipkart on Apr 25, 2019
I have booked a phone on Flipkart vide order id OD****************** dated **/**/**** for INR ***** paid through my debit card. Its expected delivery was on **th April but I got a message for on the same day of booking your order has been cancelled and the amount has been refunded in the source account. After that, I called your customer care.
Further conversation is as below –
Me - how did you cancel my order without intimated me?
He answers - Seller did so due to limited stock
Me: I asked if the stock was limited then why the seller has accepted order/ approved the order?
He answers - Sir, I don’t know but I have raised your concern to our technical team they will call you and resolve this by * days i.e by **th April *: ** pm (Log ID is IN*******************)
Me: I asked from last one month I was trying to purchase this phone but I was not successful when I was successful they people have cancelled my order. I need my phone.
He answers: Once the order is cancelled, it can not be shipped on the same order ID.
Me: It means I need to do struggle once again for one month.
He answers: Sorry sir, we can not do anything but we have escalated this issue.
On **th April ****, I got a reply from Flipkart.com [cs@flipkart.com]
“We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account”
Here they have given another reason that due to reselling they have cancelled my order where on **th April due to limited stock it was cancelled. Even without knowing any reason they disable my account so that I could not have contact with Flipkart. Hence Flipkart has shut down all the option to contact them.
Then again I write the mail to Flipkart on the same email if through which I got a reply (cs@flipkart.com) as follow :
“You tell. How I can sell the product for your information by profession. I am a chartered accountant has my own office in Hisar ( Haryana). I need to phone my personal/ office use. Where there is a point of reselling of the product. I am not in the business of selling these products. How you people have assumed that I would sell this phone. Please send my phone otherwise I have to move at consumer court/ higher court for the harassment I am facing since **/**/****. Earlier you people were telling due to limited stock your order has been cancelled. Now you people are saying due to reselling. On what basis you people assume? You please tell me whether can I get this phone or not so that I can take further course of action.
Whatever documents you need I can provide you.
Again I got the reply from (cs@flipkart.com) as follow on **nd April **** :
“We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account”.
Today is **/**/****. I did not get any response from Flipkart even they have blocky my ID. Facing mentally harassment since **/**/**** and nobody is listening to me. Even Flipkart is saying I am seller without giving the chance of opportunity of being heard to me. Kindly provide me with a compensation of Rs *,**,*** and give such punishment to Flipkart so that it does not happen to anybody. Flipkart is making fun of people. It should be closed.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Damages for loss and agony
Flipkart
Resolved
Frustrated? File a Complaint
MamaEarth
"My refund has been credited to my account. Thanks to Voxya and Mamaearth."
Takhellambam M
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