Hathway Broadband Internet Chennai
- Not refunding security deposit amount Open
D Jayaram Surya filed this complaint against Hathway Broadband Internet Chennai on Dec 13, 2019
I got new connection for my friend on ** Nov **** by paying router deposit amount of Rs ***. Then i got new connection for my home on ** may ****. The first router was returned to them on july **** and the second router was returned on **/**/****. But when i enquire about the refund status they say that customers who use their connection for minimum of * years only will get the refund amount and i was not informed about this terms and condition from then in advance. Also when i returned the second router a lady from hathway called and promised that the second router has refund and the amount will be refunded * week from submission of router. Till now i did not receive refund for any of the router. When i called the lady today (**/**/****) she said that she will check the status and get back to me and when i called the second and third time she did not pick up the call.
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Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Hathway Broadband Internet Chennai
Resolved
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"I am very happy with the prompt actions and updates by Voxya. Lawyer was quick to draft & send the legal notice. Kindly close complaint as the refund has been credited."
Prashanth Rao
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