Flipkart
- Not ready to replace the item refund the money Open
Ketaki Anant Datar filed this complaint against Flipkart on Feb 27, 2021
Hi,
I ordered Samsung galaxy A** from Flipkart in this week. As the phone has overheating and battery draining issue, I requested return of the item. I got a call from Flipkart and the guy asked me to follow a few troubleshooting steps. As this didn’t help to resolve the issue, they sent one technician next day to check the phone. During ** minutes of tech visit, the phone temperature raised to ** degree C from ** degree C in ** minutes of usage and battery dropped by **%. But as per Flipkart’s policy, they are saying the phone is OK and they would replace it only if its temperature is exceeding ** degree C. The device is so pathetic that you get burning sensation in ** minutes of its usage. Please help me get the refund or at least make them replace this pathetic and faulty device.
Thanks,
Ketaki
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Flipkart
Resolved
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Dell
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