Videocon D2h
- Not provided the service and no money refund Closed
Shijin Mohammed filed this complaint against Videocon D2h on Oct 16, 2019
I have booked for a new connection online for an amount of Rs. ****. Money got debited from my account on Tuesday showing the transaction is a success . But I haven't received any reference or customer ID number on SMS / E-mail till today.
When I try to book online again it's showing that the mobile number is registered already with videocon. I spoke with the customer care and they told they are helpless to support as I don't have a valid customer ID. And I tried to contact online sales and mail bounced back. Then I took another connection from the local shop as there is no response from videocon. A week after online sales team responded that my transaction is showing success and they can process the order. But I don't need a connection as I already purcahsed one in the same address. So I requested for a refund and not getting any proper responses from them. And no phone number to contact also. This is not fair that company takes money and we cannot talk to them if we don't have a customer ID. It's their fault that they didn't provided me a valid ID during the time of registeration. How to proceed further on this case
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Resolution Demanded:
Refund / Credit for purchase
Videocon D2h
Resolved
Frustrated? File a Complaint
OntheShop
"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."
Debalina Ghosh
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