- Not getting my refund by company even after ensured me by company Open
I was using act fibre net for last * years. Since last week of May ****, I was getting a lot of connectivity issue due to issue in act team's box. Even after complaining so many times, it was not solved. Due to this, I was not able to pay recharge by **th June ****. But surprisingly the company added late payment charges even after knowing the issue in the company's fibre box, not from the side.
But I did the payment on June **th **** for June month. Even then after I used to get the same connectivity issue again and again and calcimined so many times. At last company's technical guys suggested to me that company won't be able to solve my issue due to unavailability of box power supply in my area and suggested to me " sir, call to customer care and get back your refund for remaining days of June month". I did same and company ensured me that I would get a refund within ** days. But I did not get my refund. After ** days, I called customer care many times but I did not get a positive reply from them.
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Refund / Credit for purchase
"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."
I requested for a new connection . ACT Fibernet received payment from me. But didn't do any installation set up. So, I requested for refund. More than a month, I haven't received refund yet. Ticket number: SR************** ...
May 01, 2020 by Sathiya R
Worst fibernet provider in visakhapatnam(vizag). I took act fibernet connection **days back and suffering from day *. Complained thrice but there no response from *nd and third complaint. Finally requested for cancellation and refund. Unfortuna...
Mar 22, 2020 by Gayathri Maddana
The internet connection does not work since * days, I have tried to reach evrery where possible, all numbers, mail ids provided by them in the customer support. But we cant get connected, the resolution time says **hours and its been ** hours I...
Oct 02, 2019 by Varsha jha
On the **th of September, I logged a complaint because the internet in my house was not working and I was assured that the problem would be resolved in ** hours. Since the problem was not resolved in the assured time span, I called up the custo...
Sep 18, 2019 by Shruti Rao
The internet is down from ** days at my workplace and my security cameras run on that internet. I have reported it on *th September **** and no help till date and when i call customer care executive says me to wait ** hours . This is repeating ...
Sep 17, 2019 by Siddharth Upadhyay