- Not following TRAI order Open
The latest TRAI implementation for Cable TV says apart from 25 mandatory DD channels, subscribers can choose their own 75 channels (Free or paid) to make up a total of 100 channels for NCF of 153 Rs.
But Videocon D2H has prepared their own base tiers which include 25 DD channels plus 75 FTA channels from various languages for NCF of Rs.153. For eg, Tamil base pack contains 25 DD, 12 Hindi, 7 Kannada, 17 Malayalam, 12 Telugu, 23 Tamil channels and few others. How does this make sense for a Tamil viewer to pay 153 Rs to watch just 23 Tamil channels?
The base packs are available here.
The paid channels from bouquet can be added by paying additional NCF of 1 Rs/channel. The other option they provide is, we can choose 25 DD channels as the base pack and the remaining 75 from only the pay channels for NCF of 153 Rs. In this case, we cannot view any of the FTA channels at all. The attached image document clearly states that either we buy a base pack or get only DD+paid channels. This is clearly in violation of TRAI order.
Complaints to Nodal officers are unanswered for 7 days even though they are supposed to acknowledge within 2 days as per their own SLA.
This is affecting millions of D2H subscribers.
Please take this complaint to create accountability of Videocon D2H.
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