Nafa.in
- Nondelivery of EGift Card Open
SOUMYAJIT RAY filed this complaint against Nafa.in on Jan 05, 2020
I had purchased a Nykaa e-gift card (of value Rs. ****) for Rs. *** from the online site nafa.in on *st January, **** at **:** hours.
The transaction was successful and the transaction was done through the PayU portal. The transaction ID is *********. The order was successful and I received an email stating that the e-gift card would be delivered within ** hours. But as of now i.e., *th January, ****, the order status still says "Pending for delivery". Make note that though the order was placed on **.**.****, the order page on the nafa.in website for some reason shows that the order was placed on **.**.****.
Nonetheless, there is no other way to contact them except on their support email which is support@nafa.in. I have sent multiple emails in order to know the status of the order but have not got any reply.
On further searching, I found another support platform to lodge a complaint. The website is nafa.freshdesk.com/support/home.
I have lodged two complaints namely ticket numbers **** and **** there and I was promised a reply within ** hours. But there has been no response from their end.
Kindly look into the matter and I hope I will get a satisfactory resolution soon.
I have attached proof of the payment and the order along with this complaint.
Thank you in advance for investigating into the matter.
Warm regards,
Soumyajit Ray
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Nafa.in
Resolved
Frustrated? File a Complaint
Goibibo
"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Rakesh Mari
Related Complaints
Nafa.in - Gift card not delivered by nafa in Closed
I made a purchase of a “the man company” gift card from nafa.in on ** Dec **** and even though it was shown instant delivery, Its been days. there is no reply from their support mail. I've sent numerous complaint mails to them and none of t...
Feb 08, 2020 by Divyank Jain
Nafa.in - Took the payment and no gift card is given Closed
I made a purchase of a Flipkart gift card from nafa.in on ** Dec **** and it was shown instant delivery. Its been ** days and counting there is no reply from their support mail. I've sent numerous complaint mails to them and none of them was re...
Dec 30, 2019 by Subin Kurian Varghese
Nafa.in - Gift Voucher purchased fraud Closed
I placed order (*****) on **st july **** of two big bazaar gift vouchers...one of **** and other of ****....I received only one yet of **** which also already used by company seller.. Now i am not able to use it....They also not responding to ...
Jul 30, 2019 by Neeraj
Nafa.in - Gift card not delivered Closed
I bought a gift card on nafa.in for **** for big baazar on July *th and the payment was confirmed and I was told that I will get the giftcard in **jours z now more than * days have been passed and I have not yet received any giftcard I tried t...
Jul 11, 2019 by Neeraj V r
Nafa.in - Nafa.in not paying the money of gift card sold Closed
Nafa.in not giving payouts of gift card sold ...
Jul 10, 2019 by Sarswati Kumar Pandey