Paytm Mall
- Non-Delivery of Product Open
sarin mall filed this complaint against Paytm Mall on Nov 14, 2018
I purchased Rs.**** voucher and was assured Rs.**** cashback but i didn’t receive any cashback even after applying the voucher code.
I raised two tickets with paytm care but paytm customer representative is closing the ticket (No. ********) without resolving the issue. They give the standard reply and never attempts to resolve the issue.
When I call paytm care, They say call Paytm Mall. I cannot assist you or give number of any grievance officer. when I Call paytm mall, IVR says “No order placed” and call is auto-disconnected.
There is no escalation matrix in paytm nor any dedicated officer to handle customer issues.
Attached document shows all the screenshots for my issue. I also have a recorded call where Paytm representative is openly saying that sorry, we cannot resolve your idea nor will share contact details of grievance officer.
Paytm lure the customers by offering heavy cashback and then cheats them as explained above. Kindly help
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Paytm Mall
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
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