- Non-Delivery of Product Open
I purchased Rs.**** voucher and was assured Rs.**** cashback but i didn’t receive any cashback even after applying the voucher code.
I raised two tickets with paytm care but paytm customer representative is closing the ticket (No. ********) without resolving the issue. They give the standard reply and never attempts to resolve the issue.
When I call paytm care, They say call Paytm Mall. I cannot assist you or give number of any grievance officer. when I Call paytm mall, IVR says “No order placed” and call is auto-disconnected.
There is no escalation matrix in paytm nor any dedicated officer to handle customer issues.
Attached document shows all the screenshots for my issue. I also have a recorded call where Paytm representative is openly saying that sorry, we cannot resolve your idea nor will share contact details of grievance officer.
Paytm lure the customers by offering heavy cashback and then cheats them as explained above. Kindly help
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