SpiceJet airlines
- Non refund of fare by airlines due to cancellation of flights Closed
Mukund Satpute filed this complaint against SpiceJet airlines on Jun 01, 2020
I had booked following flights on **.**.**** for our group of * persons as under :-
*. Journey from Pune to Bagdogra (via Chennai) on */**-**-**** by Spicejet PNR No. QIVB*B
*. Journey from Bagdogra to Kolkata on **.**.**** by Spicejet PNR No JBSYHW
All the above flights did not operate due to nationwide lockdown declared by Government of India.
Accordingly, I requested Spicejet to refund me full fare paid by me towards booking of the tickets. The airline has refused to refund me the fare and have
offered me 'Credit Shell' which I am supposed to use for my future journey till March ****. I insisted to let me know any directives/guidelines issued by
DGCA or Government of India to offer 'Credit Shell" in place of refund of booking amount, for the tickets booked by me prior to declaration of lockdown. To my surprise, the airline has not been able to provide me any such communication from DGCA or Government of India.
It goes to prove that Spicejet has retained my booking money with them without any authority or communication from DGCA or Ministry of Civil Aviation.
I appeal to arrange to get me refund of the booking amount.
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Resolution Demanded:
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