Samsung
- No spare parts available for a TV that s only 3 years old Closed
Radha R filed this complaint against Samsung on Feb 22, 2021
We bought a Samsung **-inch TV from a dealer in Mumbai about three years ago. Yesterday it suddenly stopped working so I contacted the help centre. A technician came home and said that either the electric panel or the PCB board panel within the TV was not working, and that he'd replace the electrical panel first, and if that didn't work the PCB would be replaced. He then contacted his colleague in spare parts for the cost, and was told that the PCB was not being manufactured any more so if the PCB was faulty, there was nothing I could do. I've seen instances and consumer court orders on the Net where Samsung has stopped making spare parts so that the consumer is forced to buy a new TV. This is ridiculous and unethical. The court has ordered all manufacturers of electronic goods to manufacture spare parts of every good sold for a "reasonable period" of at least ** years. I am waiting to see if the electrical board or the PCB is at fault, but if it's the PCB and my TV becomes useless, I want Samsung to replace it with a new model.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Samsung
Resolved
Frustrated? File a Complaint
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
Related Complaints
Samsung - Taking extra charge on installment Closed
Sir I m always paying my Samsung phone installment before my time period than also dmi finance will charge me extra an amount of rs ***.and calling me several times for auto debit installment from my account.if I pay my amount on time than why...
Mar 13, 2024 by Lalit mohan singh
Samsung - Fake MicroSD card delivered Closed
From flipkart i ordered *** GB samsung Evo MicroSD card with *** MB/s transfer speed but when I received it , it only had ** GB capacity and speed was ** MB/s maxx this is a scam flipkart support is doing nothing ...
Jan 28, 2024 by Akash
Samsung - Payement done unnecccessary ecs charges Closed
DMI********** finance on samsung phone...
Jan 07, 2024 by Akash
Samsung - Non copliance of complaint Closed
I had made a complaint with your no:****-****but till now nobody attent the case.They called me and inform that next day they will attent but till date noone attent the case.Pleasr do the needful ****-****...
Dec 27, 2023 by BYJU K N
Samsung - Dissatisfied customer of SAMSUNG Closed
Hi SAMSUNG Team, Myself Ganesh Prasad from Bangalore, Karnataka, India. I would like to draw the SAMSUNG team's attention towards my concern & an un biased resolution to it. For the last ** years I have always bought SAMSUNG phones. Th...
Dec 18, 2023 by Ganesh Prasad