Hathway Cable Network
- No digital TV service, even after payment Open
Mumtaz Irteqa Ahmed filed this complaint against Hathway Cable Network on Mar 20, 2019
I have been denied of viewing TV channels in spite of making payment for them. I had selected my preferred channels and had completed the payment on **th February ****. Ever since then I cannot view any channel on my TV, as they are not made available to me. I have contacted the local cable operator, the manager and the nodal officer several times but in vain. I have mailed my complaint to the manager, nodal officer, as well as the company grievance cell, but I have received no reply from any of them.
This issue has consumed my precious time (since I had to visit the Hathway local cable operator office time and again to remind him about the above-mentioned issue but he seemed to be least bothered every time. The manager, local cable operator hung up on me every time I called them.
This caused a lot of frustration as I had not only paid the channel fee (Rs.***) but also paid the due (Rs.***), which was a result of the local cable operator's negligence that he choose a basic channel pack for me without taking in my preferred channel list. I have enclosed my payment receipt and my VC number is present in the bill. Please resolve my issue, as this has become very frustrating for me.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Hathway Cable Network
Resolved
Frustrated? File a Complaint
Asus
"Voxya team helped me very much and they were there though out the issue resolution and without them I believe it is impossible to get justice. Thank you Voxya and team."
Leela Sai M Guggilam
Related Complaints
Hathway Cable Network - Alwayas showing technical problem and cutting of pictures Closed
Services of abovesaid cable operator is very poor. Persons handling this cable are also not responding and their attitude and behaviour are very rude. They are threatening you can never do against us. We are facing a big problem but resolving o...
Jul 14, 2019 by Ashok kr sharma
Hathway Cable Network - Company not taken my problem seriously Closed
As per Hathway exaggerate advertisement #ConsumerIsTheKing which actually makes customer ditch by their behaviour and service. I have selected my own channel list from al carte options and then submitted my list to Hathway cable operator on **...
Mar 08, 2019 by AL AKHLAQUE SAEED
Hathway Cable Network - My cable operator charging extra money Closed
My cable operator Spectrum cable network (Malad West Mumbai) from Hathway charging extra ** rupees per month. ...
Mar 05, 2019 by Rajesh Punmiya
Hathway Cable Network - DTH service disconnected Closed
Cable blackout against TRAI rules since **th Feb. After relentless follow up, one person came and asked me to pay more to switch on my cable services. After I paid *** he assured that cable will get activated but it’s been ** hours since then...
Feb 23, 2019 by Kartik Gupta
Hathway Cable Network - Cable operator charging more than proposed amount Closed
Cable operator is asking for additional **rs/month as maintenance charges which is totally against the new rule set by TRAI. My cable operator asked me to choose a package of either *** or ***/Month. When I refused to do the same and said I wan...
Feb 14, 2019 by suhail mahajan