- No delivery no refund no business ethics Open
I bought a Queen size bed on **th May **** and I haven't received the bed or any update on the useless app or website nor the refund which was initiated on **th June ****. Called customer care * times, first * times to inquire about the delivery of the bed and *th time to initiate the refund request with a customer care representative called Amelia Dsouza and today *th time to inquire about the refund. The customer care representative named Sulochana Mahato had no idea what is the amount to be refunded. I asked if I can speak to some higher authority she says there is no such facility. I even asked her that I'm being charged for the EMI on my credit card which I used to make the purchase and how to settle that for which she had no clue and said I have to bear that and it's my problem. Is there a legal system in our country to help middle-class people like me who are being harassed and cheated in the name of online customer service by companies like pepperfry.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"Bajaj Finserv refunded my amount. Voxya, thank you for your support."
They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...
Jan 20, 2020 by Souradeep Roy
I ordered for one wardrobe and one queen sized Bed. The estimated date of delivery was **th November ****. The wardrobe was delivered by the *st week of November but the bed was not yet been delivered. I called their customer care to know the s...
Nov 22, 2019 by Samrat Chatterjee
Call received from pepperfry asking my availability at home for receiving product Requested for one day prior ,they said it's an holiday for us due to election I said ok ,deliver as per your decided date that was **nd and it was working for...
Oct 24, 2019 by Alpesh Barot
I bought a dining table from pepperfry on **th June. Till now, my product is not delivered. It was supposed to be delivered by *th July. Called customer care many times. But they are not responding properly. Escalated to the highest level. Stil...
Jul 05, 2019 by Divya
A defective item is delivered by Pepperfry as the table lamp is not working with a brand new E** bulb. I had reported this incident to Pepperfry on * July **** but they do not even bother to respond....
Jul 02, 2019 by Thangaperumal Nadar