- No delivery no refund no business ethics Open
I bought a Queen size bed on **th May **** and I haven't received the bed or any update on the useless app or website nor the refund which was initiated on **th June ****. Called customer care * times, first * times to inquire about the delivery of the bed and *th time to initiate the refund request with a customer care representative called Amelia Dsouza and today *th time to inquire about the refund. The customer care representative named Sulochana Mahato had no idea what is the amount to be refunded. I asked if I can speak to some higher authority she says there is no such facility. I even asked her that I'm being charged for the EMI on my credit card which I used to make the purchase and how to settle that for which she had no clue and said I have to bear that and it's my problem. Is there a legal system in our country to help middle-class people like me who are being harassed and cheated in the name of online customer service by companies like pepperfry.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
A defective item is delivered by Pepperfry as the table lamp is not working with a brand new E** bulb. I had reported this incident to Pepperfry on * July **** but they do not even bother to respond....
Jul 02, 2019 by Thangaperumal Nadar
I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...
May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Deliver...
Mar 24, 2019 by Rahul Verma