Netplus Broadband
- New NetPlus Internet Connection not working Open
Shiv Kumar filed this complaint against Netplus Broadband on Apr 23, 2021
On date ** april **** I've applied for new NetPlus internet connection and paid the full amount of **** as per their guidelines. I said I'll pay when the internet connection is fully setup but they said you have to pay first in order to start the connection/internet plan on your name. So I paid them and sent them screenshot and after * day their technician came and put on internet wire without modem and later in the evening one man came and setup the modem. From that moment internet isn't working. Next day in the morning I called the guy who installed the modem to check this issue, he came, checked but still no answer, no internet connection. In the evening again called him to fix this issue but again they make changes and told me wait half an hour to *hrs to check if internet is working or not but problem is still the same. No internet connection. Modem is working, everthing is ON but no internet connection. Today I called their customer care and they again talked with me for long time said the same thing to wait *hrs but again no solution. Again called and they said we'll send technician at your place to check the internet.
All of this caused me a lot of trouble. I haven't work my office project since tuesday.
I am a new user and this is the first time I'm experiencing this behavior from internet company. I thought new users get good attention. All of this caused me mental trouble.
Till now my issue is not resolved.
Please resolve this ASAP.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Netplus Broadband
Resolved
Frustrated? File a Complaint
Samsung
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
Kshitiz
Related Complaints
Netplus Broadband - No service Closed
They are selling broadband services with an OTT apps bundle. They charge you every month on time, but when it comes to using those apps it always takes them **-** days. So basically, they are charging us for an entire month but providing the se...
Jan 07, 2023 by Ramandeep Singh
Netplus Broadband - Taken payment not giving service Closed
I paid netplus the monthly subscription fees and now they are not giving service , i called the costomer care *-* times in a day every time saying we have processed your req and it will take * hours , it's been more than ** hrs and they have no...
Nov 22, 2022 by Ravi Kumar
Netplus Broadband - REFUND NOT GIVEN IN CASE OF DISCONTINUATION Closed
inspite of repeated reminders to you, refund as due to me has not been given. you had told that refund process is of ** to ** days but now it is more than four months nothing has been done on your end. once again I remind you to do the needful ...
Nov 03, 2022 by KULDIP KAUSHAL
Netplus Broadband - Cheated fibre plan Closed
I'm Ab Rashid lone from baramulla, I'm using netplus fibre service, the worst fiber service in this world, I did fiber recharge ****rs for * months. Speed was **Mbps, after used few days i got notification about **% data consumed, i just ign...
Oct 11, 2022 by Ab Rashid Lone
Netplus Broadband - Fake Commitment Closed
One of the worst service of the netplus with no commitment. Also, the worst part no customer care is supportive at all. They usually disconnect the call if the issue is haywire. I'm the old customer of netplus and took the package of *** Rs wit...
Aug 06, 2022 by Akhil Sharma