Swiggy
- Neither food nor refund Open
Priyanka Nath filed this complaint against Swiggy on Jun 22, 2020
I ordered food on **st June **** from Rang De Basanti Dhaba via swiggy.
When I found that the food did not reach me on time, I tried calling the delivery agent.
He did not pick up.
Tried to contact swiggy and they were available only via chat. On chat whenever I enquired about the order, they said that it will reach in *-* minutes (mentioning the time). Later I suddenly found my order in the "cancelled" status. I called the delivery agent named Susanta Chakraborty (**********). He reluctantly shrugged that he called me, waited in front of my house for ** minutes and then cancelled the order, not getting response. But this is a complete lie!! We were at the balcony all the time since the order was placed and no one came. Moreover I did not receive any call to my number. I again contacted swiggy and the executive named Ganesakaran replied that the order is cancelled and I will not get any refund too. The amount is of Rs. ****!! When I called Rang De Basanti Dhaba just in case they could send me back the food, they said they will not receive the food but it will be swiggy. So what is going on????? Has swiggy come down to this level that they are doing fraudulence against the customers not only with the money but with the food too? I want my complete refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Swiggy
Resolved
Frustrated? File a Complaint
Teams Group
"Unbelievably fast and prompt result! I got my refund sooner than I expected. Thank you guys."
Saqib Khan
Related Complaints
Swiggy - I didn t my parcel but in app show its delivered Closed
I am writing to express my frustration with a recent delivery experience. to swiggy According to the tracking information, the package was marked as delivered, but I never received it. I tried contacting the driver "***** *****" numbers **-**...
Mar 25, 2024 by Sachin Tiwari
Swiggy - Complaint regarding misbehaviour of delivery partner Closed
Today on **.**.**** I ordered cake cost - *** from Bk ** confectionery to address House no ***, Lane No * , Sheetal Nagar, behlolpur but the delivery partner namely Kishan phone no -*********** didn't deliver the order and he refuse to delive...
Mar 16, 2024 by Himani
Swiggy - Food spilled and not giving refund instead giving Coupon Closed
I ordered a special *-Cheese pizza and few more food items from La pinóz pizza yesterday from Swiggy. Due to carelessness in delivery the cheese from the pizza was totally separated and only base was left. The cheese was the main part of that ...
Mar 16, 2024 by Ansuman Swain
Swiggy - Suspended swiggy account Closed
For unknown reasons my account has been suspended, when asked for a reason they just said u would have done something wrong, atleast point out what wrong have I done ? ...
Mar 08, 2024 by Arsh mishra
Swiggy - Not Delivered and not refunded Closed
Ordered from Swiggy on *th March **** around *.** from Dominos. They dispatched the person from the store around *.** and I got a link from the for order. I waited till *.** and tried to call the delivery person and his phone was not in use. Ca...
Mar 08, 2024 by biju