Swiggy
- Neither food nor refund Open
Priyanka Nath filed this complaint against Swiggy on Jun 22, 2020
I ordered food on **st June **** from Rang De Basanti Dhaba via swiggy.
When I found that the food did not reach me on time, I tried calling the delivery agent.
He did not pick up.
Tried to contact swiggy and they were available only via chat. On chat whenever I enquired about the order, they said that it will reach in *-* minutes (mentioning the time). Later I suddenly found my order in the "cancelled" status. I called the delivery agent named Susanta Chakraborty (**********). He reluctantly shrugged that he called me, waited in front of my house for ** minutes and then cancelled the order, not getting response. But this is a complete lie!! We were at the balcony all the time since the order was placed and no one came. Moreover I did not receive any call to my number. I again contacted swiggy and the executive named Ganesakaran replied that the order is cancelled and I will not get any refund too. The amount is of Rs. ****!! When I called Rang De Basanti Dhaba just in case they could send me back the food, they said they will not receive the food but it will be swiggy. So what is going on????? Has swiggy come down to this level that they are doing fraudulence against the customers not only with the money but with the food too? I want my complete refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Swiggy
Resolved
Frustrated? File a Complaint
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Related Complaints
Swiggy - Closed
मेरा ऑर्डर लेनदेन विफल हो गया लेकिन मेरे स्विगी मनी से पैसे काट लिए गए...
Feb 26, 2024 by Krishan Bishnoi
Swiggy - Partial item delivered Closed
I have placed an order from swiggy where I have order * box of gulaabjaamun each of fill up by * gulaabjaamun but while I am receiving the order I got to know that is less maybe then also delivered partner girraj kumar confirmed the same they g...
Feb 24, 2024 by Ritish singh
Swiggy - Fake advertisement on swiggy Restaurant didn t fulfill the offer shown on swiggy Closed
Swiggy was showing an offer for **% off on their dineout section so i booked a table for * on the restaurant and i dined at that restaurant and when i asked to pay through the swiggy dineout section the restaurant manager declined the payment s...
Feb 14, 2024 by Nikhil
Swiggy - The payment of swiggy order Closed
I have ordered cake in swiggy on *st feb it is in cod. i asked delivery boy to take by cash but he asked to do by paytm and i have sent in paytm but the amount sent in paytm are in process. Again i did payment in swiggy app. i asked to delivery...
Feb 08, 2024 by sri kousthub
Swiggy - Package not delivered Money not refunded Closed
The delivery person said he will deliver the package. I came to receive. Did not hand it over. And payment is not getting refunded. Neither they are accepting to deliver tomorrow ...
Jan 27, 2024 by Aastha Singhal