consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Negligent Service
Records save successfully

Xiaomi India

 - Negligent Service Closed

Saajan filed this complaint against Xiaomi India on Jun 16, 2017

i ordered a 'redmi * (black)-*gb-**gb' model worth ****/- alongwith a screen protection plan 'mi protect' worth ***/- from 'www.mi.com/in' during a flash sale on **/**/****, which was delivered on **/**/****. the product i received was defective for which i raised a complaint at the customer care & they advised me to visit a service centre for further process. on **/**/****, i visited the nearby service centre & after verifying the defect, they seal packed the handset & issued me a doa(defective on arrival) certificate & i proceeded with the replacement request on the customer care afterwards. they said that we will initiate the pickup process & within * days the sealed device will be picked up by our courier partner. i didn't get any kind of sms/email confirming my pickup request from their side & eventually i had to call again & again on the c.care to know about the status of that. then after * days i got to know that i had to send an email on their respective service email id with the picture of the doa certificate. after doing that, i got a call from their side on the next day & they confirmed my replacement request & they informed me that i had to deliver the product to their warehouse myself as my area pin code(******, chandigarh) was not serviceable for pickup, even though they are running a service centre under the exact same pin code. after making multiple calls to their customer care & requesting for the pickup, i, eventually, had to send the defective handset to their warehouse in bangalore through dtdc courier service on */**/****. i was being held liable for any damage or losses during the transit even though it was company's fault as they had sent me a defective handset. the courier was delivered to their warehouse on the following day i.e. */**/**** in the evening. after that i waited for a confirmation from their side informing me about the receipt of the handset & meanwhile i received text notifications & calls for the pickup of the defective handset from * different courier services on * different days. i again called the customer care numerous times to know the status of the replacement & also got a call from their side asking for the delivery of the handset even though i had sent the device already, which showed the lack of communication between the company's departments. during the conversations with the customer care people they told me that it usually takes them *-* working days(maximum) to complete the replacement process (including the delivery) after the receipt of the defective handset in the warehouse. so, even after calling them various times & not getting any appropriate response from their side, i called them on */**/**** & gave them an ultimatum to deliver the device before **/** or i will move to consumer forum to file a complaint against them. to my surprise, after giving them the warning, i got text messages from their side * days after i.e. **/**, that they had received my device (even though the device was delivered on */*) & the new replacement will be dispatched. they dispatched the device on **/* itself & the device was delivered to me on **/*. but to add to the harassment, i again received a defective handset. i again called on their customer care & went to the service centre on **/* to get the defect verified & again a doa was issued to me after seal packing the device. i again had to suffer due to company's negligent service & again the device is lying at my house seal packed & i am not able to use it till date. moreover, the period of the screen protection plan i purchased alongwith the handset was started on **/* when i received my first handset & that is also going in vain. i called them again & registered for the replacement but i asked for a refund instead of replacement as i don't want to deal with them anymore. i emailed them asking for the refund of my device, the screen protection plan & also demanded the compensation for the courier charges i had to pay initially to send the first defective device back at their warehouse as a compensation for the harassment caused to me or i will file a complaint against them in the consumer court. they called me on **/* to inform me about the escalation of my case detail & got a call from their side today also i.e. **/*/****, asking for my final decision on replacement or a refund. the way they dealt with the issue was so unprofessional & also refused to compensate for the courier service i used to send their defective product & told me that i didn't understand their process & started giving explanations to cover up for their mistakes. it was like i made a blunder purchasing their product. this was my *rd phone purchase from the company but still they showed utter negligence, unprofessional behaviour & caused a lot of harassment to me in handling this issue. please help me in this regard on how should i proceed further

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony

Xiaomi India

128 Total Complaints
43 Total
Resolved
33.59% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Hathway Broadband Internet

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Xiaomi India)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Xiaomi India - Poco scam me Closed

I Purchase a Mobile Poco x* pro on **/**/**** from flip kart,i paid for it ***** RS but after * Month xiomi company give a update in my phone miui ** . after update my phone was dead automatically and when i visited on my nearest mi service ce...

Dec 12, 2022 by Ajay

Xiaomi India - Package not delivered Closed

We Hitech infrastructure have ordered Xiaomi ** pro on **/**/** order I'd is ****************. Till **/**/** the item has not been delivered. I have complained more than **times. But Xiaomi didn't respond. This is completely a mental torture. ...

Oct 12, 2022 by Hitech

Xiaomi India - Defective Product delivered which runs smooth for 10 days after that screen damaged automatically Closed

i purchased a Redmi note **S ** days back, having configuration *gb +**Gb. and yesterday the screen has damaged and the service centre told its not covered in warranty and need to pay around *k. Mostly the phone was defective which i received....

Jul 19, 2022 by Subham Pradhan

Xiaomi India - Service centre charged money and problem is still not solved Closed

My phone was not charging. The staff at the service centre said there's some problem with the parts which need replacement. I was charged for these parts, but when I reached home, I checked and my phone is still not charging....

Mar 16, 2022 by DEEPENDRA RAJPOOT

Xiaomi India - Regarding refund not processed Closed

I purchased ravely reviewed Redmi note ** pro from Mi.com on */*/** via cash on delivery, later got issues with it (overheating, screen flickering, battery drain issue, screen pink tint) so requested replacement on **/*/** and it was delayed bu...

Jun 07, 2021 by Senthil

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Tripura
  • |
  • Karnataka
  • |
  • Uttar Pradesh
  • |
  • Arunachal Pradesh

Consumer Forum :

  • Uttarakhand
  • |
  • Nagaland
  • |
  • Jharkhand
  • |
  • Meghalaya

Online Complaints :

  • ISP Complaints
  • |
  • School Complaints
  • |
  • D2H Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.