Goibibo
- Need full refund for flight cancelled by Airline Open
Francis Fernandes filed this complaint against Goibibo on May 29, 2020
Please find below complaint email sent to Goibibo:-
Respected Sir/Madam,
This is in regards to my booking via Goibibo for an Air India flight, providing the details for your reference. Attached is a copy of the ticket.
PNR no:- Z*KMF
Air India AI-**
Date of travel:- **/**/****
Route:- Bom to Goa
Departure time:- *.**am
Arrival time:- *.**am
Total passengers:- ** pax
Booking amount:- *****/-
Kindly note i wished to travel, however the Airline was not operational and my flight was cancelled by the airline on the said date and time, I wish to receive a full refund.
I also called up the Goibibo & Airline contact centre on multiple occasions and the advisors mentioned the flight is cancelled already, and that i cant get a refund from the Airline, i need to contact my travel agent(goibibo) via email.
Kindly note the cancellation is from the Airline end and not passenger initiated, the airline has cancelled the flight hence i need a full refund. Kindly respond at the earliest to this escalation.
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Resolution Demanded:
Refund / Credit for purchase
Goibibo
Resolved
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Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
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