Airtel DTH
- NCF and paid channels not shown in my TV Open
Rajendran Balakrishnan filed this complaint against Airtel DTH on Apr 15, 2019
A.
I have got one Airtel DTH in my home. On **.**.**, I have contact Airtel agent through phone and added the following channels for my subscription id number **********
*. Zee Tamil Rs **.**
*. Sun TV HD Rs **.**
*. Star Vijay Rs **.**
*. NCF Rs***.**
*. Total Rs***.**
Then on **.**.**, I have added the following channels through airtel.in website for my subscription id **********.
*. I deducted Zee Tamil and added Vijay Super and then included some free channels.
*. And the Reference id is *********. But the above channels are not removed/added in my account
In Airtel.in the website, it is assured that the consumer will add or deduct the channels by remote on TV by selecting the channel number ***. When selecting the channel no *** in remote of my TV, it comes in TV ‘not available’ the channel. Also when I select the channel no *** for Vijay Super in remote, it also comes ‘not available’ the channel on TV.
I also complain that the deducted and added channels by me through airtel.in website is not come into effect till now.
B.
When I talk with Airtel digital TV Agent over the phone on **.**.** at **.** pm regarding the above matters, he assured that the above channels will be shown on TV within ** hours. But till now the above channels are not shown on my TV.
C.
When I talk with Airtel Agent on **.**.** at **.** pm, I requested him to add the following channels for my Subscription id **********. I also complain him that some of the channels are not shown in my TV and When I report the Airtel Agent then and there and they assure that the said channels will show in your TV in ** hours. I told him that each time that the agents of airtel told like that. Hence I request him that the amount for not showing the channels on my TV may be refunded from **.**.** onwards.
*. Zee prime pack-* Channels: **.**
*. Star Tamil Value * Channels: **.**
*. Sun Tamil Basic * Channels: **.**
*. NCF: ***.**
*. Total: ***.**
D.
When I talk with Airtel Agent on **.**.** at **.** pm, I requested him to add Colours Tamil and he told me that he added the said channel in my account. I also complain him that the following channels are not shown in my TV and take action to show them in my TV early or you should refund the amount for not showing the following channels in my TV with effect from **.**.**. After I found that the Airtel agent did not add the colours TV in my account
*. Out of ** channels of Tamil FTA, the following * no of Channels are not shown on my TV
Channe No Channe Name
*) *** Polimer news
*) *** Thamizham
*) *** Sathyam
*) *** Madha
*) *** Kaveri
*) *** Murasu
*) *** Nambikkai
*) *** Malaimurasu
*) *** News *
*. Out of ** channels of DD Pack, the following ** nos of Channels are not shown on my TV
Channe No Channe Name
*) *** DD Bangla
*) *** Kisan
*) *** Oriya
*) *** UP
*) *** Punjabi
*) *** Bihar
*) *** MP
*) *** Girnar
*) *** Gyan Dharshan
**) *** Chandana
**) *** NE
**) *** Lok Saba
**) *** India
**) *** Rajasthan
CHANNEL NO CHANNEL NAME
*. Out of * channels of Star Tamil Value, the following * Nos of Channels are not shown on my TV. I have paid a sum of Rs **.** for this pack on **.**.**
*) *** Vijay Super
*) *** Star Sports I
*) *** Star Sports *
E.
When I talk with Airtel Agent on **.**.** at **.** pm, I requested that the Zee Prime Pack may be deleted from my account and he deleted the said channel from my TV. I also complain him that some of the channels are not shown in my TV and when I report the Airtel Agent then and there and they assure that the said channels will show in your TV in ** hours. I told him that each time that the agents of Airtel told like that. Hence I request him that the amount for not showing the channels (Noted above) in my TV may be refunded from **.**.** and also I requested him to take a complaint and the complaint number may be sent to my registered mobile. He told that he has taken a complaint and the complaint number is ********. But the said complaint number did not send to my mobile number. Hence I suspect him that he did not take any complaint in this regard.
I request the TRAI Officials to take action on my genuine complaint noted above and render justice in this regard.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Airtel DTH
Resolved
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