Nykaa
- My Order claims to have been Delivered but I never received it. Open
Sushmita Mukherjee filed this complaint against Nykaa on Sep 15, 2019
I had placed an order of Physicians Formula Bronzer in Nykaa App on **th September ****. On **th of September, i got a notification from the app that my order was out for delivery. So, i was prepped and informed my family members that an order is arriving and to collect it in case I'm not home. After waiting till *PM in the night, i checked the app again and to my dismay, i found that my order has been "delivered" at *:** PM. I checked and enquired everybody at my home and they didn't mentioned any delivery man showing at the door. I immediately contacted Nykaa support and informed them about this issue. They asked me to wait for ** hours post which they can start an investigation. I however, requested them to start the investigation immediately as no product should be specified as "Delivered" when it is NOT.
They started an investigation and has apparently requested for *-* days time period to find out what went wrong. Considering my profession, I do not have *-* days worth of time. Even a delay is acceptable but an order claiming to have been delivered when it's not is unacceptable and unjustified.
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Resolution Demanded:
Replace / Fix problem
Nykaa
Resolved
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Investment Reasearch Advisor
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
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