- Multiple products delivered damaged Open
Bought box set of Jack Reacher books days ago to have it in time for Christmas. I’d set arrived damaged due to poor packaging. No way was it acceptable to give as a gift. Replacement ordered right away and later the * book box set arrives in a flimsy padded envelope smash and torn. A heavy box set of books should never be in a padded envelop. Books were completely smash up, bent, creased, and torn. So I contacted customer support again and was told I had to send proof pictures to customer service, as I was sending the photos the first CS person gave up and disconnected. The second person did the same thing after I explained my WiFi was slow. Third person finally got my return started but refused to push a refund till amazon received back the damaged product. So in the meantime of course the box set has sold out and I still have over $** tied up in limbo with Amazon AND now I don’t have a wanted Christmas present because of bad packaging policies twice over! I ended up having to give a sob story explaining my families lay offs from work and how my lack of funds makes the tied up money a big deal. I was finally told a refund would be pushed through to store credit with a $** promo credit but so far neither has happened. Unacceptable during a very rough Christmas for my family. Amazon is such an untrusting sad trillion dollar company
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Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Amazon - Item not return Closed
I order amazfit bip lite smart watch . Not because of inferior quality of watch i dont like it and request to return and refund . But they are not taking return request as they said according to our policy this item is not return . Please help ...
Aug 16, 2019 by sankalp nayak
On ** July oppo launch her new smartphone oppo k* and their first sale goes on ** July **:** am on Amazon. Here I missed **** Amazon pay Cashback you know why because I booked this phone before the time. But the main problem is that when you sh...
Aug 11, 2019 by Prince Kumar
I had ordered Adidas boys school shoes from Amazon on *th may,**** and strtd using it from *th June ****. After hardly using it for **days the shoes are torn from bottom..it's not a genuine shoes being delivered. Even the shoes which I received...
Jun 17, 2019 by Ranjeeta Bhauwala
I Purchased a Nokia *.* phone from amazon on **th may ****, this phone started to heat few days after the purchase i contacted amazon on **th may **** regarding this issue they argued on ** day return policy. How will i come to know about a pho...
May 28, 2019 by ayesha hameed
Amazon - Return and refund Closed
I ordered Vivo y** and due to unavailability I cancelled my order but item can't be returned. So they refuse to refund and the item also not come to me....
May 20, 2019 by Sneha