Makemytrip india Pvt Ltd
- MMT local cab Service Issue Open
Srinivasan M filed this complaint against Makemytrip india Pvt Ltd on Sep 05, 2023
I had booked a local cab via MakeMyTrip (MMT) for *th Sep ****, *:** AM. As per the booking, I was informed that driver will be allotted ** mins before the service. I had placed this booking a day in advance as I needed this for my ** year old son's commute in my absence. On the day of need, *:** AM, I checked the app to find the driver not assigned yet. I waited a few minutes and called customer service. After waiting for * mins, a driver was assigned by *:** AM. Things took a worse turn when I called the driver at *:** AM and was informed that he will take another ** mins. I called the customer service and they informed me that the driver can take ** mins to arrive. I found this contrary and not inline with the MMT pricing for this service.MMT charges by the hour and expects me to book ** mins in advance and indirectly is making money by this devious means!
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Makemytrip india Pvt Ltd
Resolved
Frustrated? File a Complaint
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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