Make My Trip
- MMT booked room not as described Open
Prathap Gangireddy filed this complaint against Make My Trip on Jul 04, 2019
For our recent trip to Bhutan, we have booked hotels through Makemytrip. Out first stay was at PARO and we have booked an AC room through MMT. When we reached the hotel we came to know from the reception that there is no AC/FAN available at the hotel while it was clearly mentioned in the website looking at which we have finalised the hotel. Apart from this hotel served us unhygienic (attached pics) and the service was so pathetic. We thought of cancelling the hotel but MMT mentioned full charges for cancellation. Even then we have inquired for a few hotels near to our hotel and they were full. We planned this trip with our old age parents and this was our experience. Then next our next stay was at THIMPU, guess what there was no AC again in the hotel while it was mentioned on the website. Luckily there was a small table fan.
Basically, whatever was mentioned in the website is not the actual case when we reached the hotels. Its a clear case of fraud/cheating customers. Tried to contact MMT after the trip and told them to refund the amount. Till now there is no update yet from their end even after following up.
I have also suggested them to change the details on the website for the two hotels as many others might be looking while we speak. As usual, they haven't updated the hotel details yet. Not able to attach more than one image. Included the room details of both in one photo.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make My Trip
Resolved
Frustrated? File a Complaint
Hitachi AC
"I am very satisfied with Voxya Team. They helped me resolve this issue quickly."
Nishant Kumar
Related Complaints
Make My Trip - My trip refund is not recieved yet Closed
I booked bus from amritsar to rohtak on **th june of rupees **** later on same day i cancelled it ..the condition was to give refund of *** but i did not received yet...
Jun 23, 2024 by Kiran
Make My Trip - Refund not credited to bank account Closed
I had train journey cancelled, and MMT returned money in their wallet after so long and when i tried to transfer money into my bank account, it showed an error and money didn’t show up in my bank account. It’s been more than ** days....
May 26, 2024 by Shivam monga
Make My Trip - Wrong information on package Closed
I had asked to book a package with fully loaded Baku with lunch , dinner included. But after booking they have sent a package without lunch dinner plus one place which was park is excluded will cheated. And amount is also higher. With nothing i...
Apr 14, 2024 by Mrinal
Make My Trip - Not refunding the cancelled flight ticket price Closed
Not refunding the cancelled flight ticket price...
Mar 21, 2024 by Deep Kumar
Make My Trip - Deducting excess amount for train ticket Closed
This is to inform you that through your make my trip application i have booked a train ticket for Trivandrum to Coimbatore on **/**/**** and it was charged **** Rs.But after confirming the ticket my destination changed in the ticket as solapur,...
Mar 13, 2024 by Ajith c s
