Indigo Airline
- Missed flight due to miscommunication by the ground team Open
Surashree Das filed this complaint against Indigo Airline on Mar 23, 2019
I reached ** mins prior to the check in for my flight from Bangalore at *:** am (*E-***). I asked the queue manager to let me do a priority check-in as it was time. He asked me to wait in the queue along with other passengers. On reaching the counter at around ** mins prior to the flight, they told me that they cannot allow me in. I had a small bag with me of around *kgs so I requested if I can take it in hand luggage and proceed since there is enough time left but they did not cooperate saying to pay the extra amount and book next flight.
I was given a seat in the next flight with an extra charge of INR ****. The flight did not take off for at least half an hour after the estimated time, neither was the ac working.
The passengers were left suffocating in the flight with zero support from the crew.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Indigo Airline
Resolved
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