Makemytrip.com
- Misleading photo at makemytrip app while hotel booking Open
ARVIND R filed this complaint against Makemytrip.com on Dec 13, 2018
I booked hote - Regal Enclave, Khar, Mumbai via makemytrip app for * days. The pictures of the hotel and room shown at the time of booking were single independent rooms with beds and toilet. But at the time of booking they mention it as pods and show a picture of a pod, which also looks like a room with night lights. When I checked into the hotel, they took me to a room where there was a dormitory kind of setup with * guests staying the same room with one common bathroom. This information is not shown anywhere via pictures or via text while the booking process. I refused to stay and i took up the issue with makemytrip. At the time of writing this, its been * days and i have already called makemytrip * times and all they say is they have sent a mail to the hotel and waiting for them to respond.
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1 Supporters
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Makemytrip.com
Resolved
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