Canara Bank Kadai Berhampore Murshidabad West Bengal
- Misbehavior false allegation harassment in front of public Closed
Rupa Sur Dey filed this complaint against Canara Bank Kadai Berhampore Murshidabad West Bengal on Jan 05, 2020
I,Mrs Rupa Sur Dey,a denizen of Berhampore, Murshidabad,would hereby, like to lodge a complaint against the Branch Manager, Canara Bank, Berhampore branch, Kadai.
About a fortnight ago, I, along with my husband, Mr Surajit Dey, had been to the bank applying for a home loan in my name of Rs **,**,*** for an under-construction flat worth Rs **,**,*** approx. We had an initial conversation with Mr. Mrinal Priyadarshi, Manager, Marketing. We had submitted all the relevant property papers and my income and KYC documents as was asked by the said person. I submitted the original copy of the Deed of Agreement of the said flat, bank statement reflecting my salary on **.**.**** on further demand. Only one document was still to be given, a certificate of foreclosure of a consumer loan from Bajaj Finserv amounting Rs ****.
The Branch Manager had suggested that my husband may make the follow-up in my absence. On **.**.****, after having submitted the said papers, my husband was called by the manager while he was still in the bank premises talking to Mr Mrinal Priyadarshi. Out of the blues, the manager started to accuse my husband regarding a video recording of the conversation, from his mobile phone and insisted that he open his mobile phone to show the recording. My husband, inspite of being outraged, agreed to do the same but in the presence of the police. However, on being continuously forced and reciprocating to an aggressive behaviour and to keep his respect at an age of ** years he was left with no choice but to open his mobile phone in the presence of the said manager and Mr Mrinal. In the meantime, he was experiencing acute physical discomfort. It was, however, revealed that there was no video recording done on that particular day. The bank personnel apologized for what had happened and later he was offered tea and was gifted a new calender and was asked to make a follow-up on **.**.****.The said incident is recorded in the CC TV camera.
On **.**.**** my husband was again accused of having made the video recording on **.**.****. He was denied the said loan and on being asked the reason of the denial, the manager rudely told him that the processing time might be unlimited and that he may apply for the loan from some other bank. The entire episode took place in front of customers.
Being insulted and humiliated, my husband lodged a complaint at the police station ( complaint number-GDE **/**, Dated **.**.****.) Two police officers came to the bank premises immediately to solve the matter. They warned the manager of his misbehaviour and asked him if there was any demerit of my particular loan file. There was no issue with my loan file as confirmed by the manager, though he could not assure him anything positive about the loan and the loan file was returned to my husband. This harassed and humiliated him to a large extent and that now makes us guess that there must be some malicious intention behind all this.
This is my earnest request to you to look into the matter at your earliest. Your cooperation would be highly solicited.
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