KFC restaurant
- Mental harassments and poor service Open
MOIDEEN KUNHI ABDUL KHADER filed this complaint against KFC restaurant on Jul 02, 2022
Yestersay ,on **/**/***** Myself and * other colleagues went to KFC outlet situated in South Kalamassery , Eranakulam , Kerala at *.** pm . We ordered food at the same time and they took Rs **** , out of Rs *** as cash and Rs *** from my colleagues credit card . The Cashier /Biller lady informed there were some error to the machine so they could not produce bill . In fact As per KFC manual , if there is no bill , means free food for the particular customer . But we did not claim for such free foods . But when the food was delivered , we knew some of the food that we order was not in the delivered food . We ordered for Burger that cost less than *** rupees . But we had no bill provided to cross check , in fact . One staff named Mr Amal ( guess he is supervisor ) came to our table and said you had not ordered burger. Then I asked him How we could know the items with out checking the order . Then he insulted us saying 'You dont need to pay for this , its free and i will pay the bill '.Then he went inside and after afew moments one staff brought the food and we ate them ..We did not ask for the bill , yet as we know that there would be problem for the staffs .After having food , i went up to the cashier counter , and wanted to pay for the burger .Then the same person Mr Amal said the bill amount is Rs *** means Rs *** per piece and explained its Classic Zinger .Actualy i ordered * spicy Burgers but not zingers . Then Mr Amal started to behave rude .He insulted us in front of the customers and shouted at me and abused " You dont need to pay , its free for you " don't you feel ashamed of yourself not paying on your food " etc Actually I was ready to pay the amount even though it was their mistake . During the heat conversation between me and Mr Amal , The manager came down asked what exactly happened . I explained to him and he was very much convinced and he conveyed apology ,I paid the amount of Rs *** by using my card .We were insulted in that shop where about ** people gathered to have their lunch . Please be initiative to take action against this Staff named Amal and the outlet for its poor service .
Apart from that it damaged my status among my subordinates and the public .It was a shock to me as we were ready to pay the amount .Hence i need compensation for the mental harassments and the poor reception i got from this restaurant .Hence i need a compensation of Rs * lakh .
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Resolution Demanded:
Damages for loss and agony
KFC restaurant
Resolved
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"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Rakesh Mari
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