Make My Trip
- Make my trip not refunding not responding to emails or calls Closed
Agnelo Dias filed this complaint against Make My Trip on Dec 05, 2020
Mr. Deepank,
I had made a booking with Mr. Shashank Shulka a customer care executive of MMT over the phone on **th October ** for the sector Blr Cok Shj travel date **th oct **.
I made payment through link provided by him of an amount of Rs.***** through my international credit card.
After doing the payment I was provided with the payment invoice attached for your reference with booking ID IN*B*************.
Mr. shahank then informed me that due to some technical reason airline is unable to issue the ticket and asked me whether I would like to get the amount refunded or try for other route. I asked him to refund the amount. Since then I have not received any email about the refund process or any updates. I have been calling MMT several times and also emailing Mr. Shashank but no response. After continuously calling MMt for * months I luckily got Mr. Shashank on call and he told me to conatact Mr. Deepank Saxena who is the manager and gave me his. Email. But not to my surprise he too is not. Responding to my emails.
Due to pandamic situation I need to close the credit card but unable to do so until the refund is credited back to the credit card. Unnecessarily i need o pay interest on the credit card amount which I haven't even utilised. Will MMT take care of my losses? Will they pay for it?
I hope this issue is solved and my money is redunded.
Regards
Agnelo Dias
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Resolution Demanded:
Refund / Credit for purchase
Make My Trip
Resolved
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