Apple
- MacBook Pro Defective product Closed
Ravali Yendala filed this complaint against Apple on Jun 20, 2020
I have purchased a MacBook Pro **** model in December ****. After just a year and half, I simply wake up to see that my display is not working anymore. When I contacted the tech support online they concluded that it is a hardware problem and I need to go to the service provider, which I did. When I asked them why it happened when there is no physical damage to the product, they told me that this issue happens with a one in hundred products and its unfortunate that it happened with my device. They further quoted a price of Rs. **,*** for the paid-service display. They however told me, that in such cases if I request the company, there is a possibility to provide exemption. However, the company senior customer advisor told me he can't provide that, and kept telling that the company policy will not allow so. I kept requesting him saying that it was such a big deal to invest a big sum to get the laptop in the first place because I was hoping it would be durable for a few years and I am a student and won't be able to afford the amount especially when I haven't done anything to cause the issue. I simply asked him to tell me why the issue happened and I would be willing to drop my request. But he simply told me that no one tells why it happened, they can only quote the amount and replace it. So, technicaly, the productive was internally defective and the defect surfaced after the warranty period is over and now I am being forced to spend Rs. **,*** for that. I am distressed to even think that I have to pay such huge amount just because I am unfortunate to have received this one in a hundred product.
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Resolution Demanded:
Replace / Fix problem
Apple
Resolved
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Flipkart
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
Nirmala Mary
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