Liberty Genral Insurance ltd
- Liberty insurance rejected my claim Open
Kapil Kumar Gupta filed this complaint against Liberty Genral Insurance ltd on Feb 23, 2021
Kapil Kumar Gupta Resident of D-** T.C.S. Residency Radha Vihar New Sanaganer Road, Jaipur Rajasthan (******).
Please be informed that on * Jan ****, I went to Royal Enfield Showroom Aditi Motors Tonk Road Jaipur for insurance of my Royal Enfield Thunderbird ***x . With reference from Aditi Motors, I met Liberty General insurance policy agent Mr. Jacky ji, who informed me about two-wheeler insurance policy and suggested that I take Liberty general insurance policy.
As per policy benefits told by the policy agent Mr. Jacky, I have purchased new two-wheeler policy of Rupees ****/- on * Jan, **** that included accident on damage cover from Liberty General Insurance for my two-wheeler (RJ ** JU **** Royal Enfield Thunderbird ***x).
Mr. Jacky ji checked my bike and after he took many photos off my bike and completed all documents, issued me with new policy number ************************ from Liberty insurance.
On ** January ****, I was going to Kanota from Jaipur to distribute a wedding card of my younger sister, where I met with an accident and my bike got damaged.
Then, on Jan **th ****, I went to Aditi Motors Service Center and reported the accident and damage to the Liberty Insurance Toll Free Number. A Survey was done by Mr. Aushtosh of Liberty Insurance and without checking Fact, rejected my Motorcycle Accident Claim.
Then, I reported the issue to Senior Manager, Mr. Vinit who told me to look on the issue and pass the claim for the same.
Today, on Feb **, **** Mr. Vinit told me that claim got rejected stating reason that motorcycle was damaged before the policy, however Mr. Jacky policy agent issued the policy after confirming the condition of the motorcycle.
I have attached some photos before the accident of my bike please look into this matter on priority basis.
Note: i have also complaint on IRDAI toll free number(**** *** ****) complaint ID is : **-**-******.
Note: I have registered a complaint in consumer court they gave me a complaint number please look at this matter priority basic.
Complaint number: *******
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Resolution Demanded:
Damages for loss and agony
Liberty Genral Insurance ltd
Resolved
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