- Jio Fiber Amazon prime recharge for Rs 999 is not working for existing prime account holders and Jio ^Open

Sri Harsha Madineni filed this complaint against Jio Fiber on Jan 13, 2022

I have recharged my Jio Fiber account with Gold plan on **/**/**** and wished to view Amazon prime which comes bundled with the gold plan. As usual with their hidden terms and conditions, it prompted me to pay additional Rs.***, if you wish to view Amazon prime content on their provided hybrid STB.

I did log in with my existing Amazon prime account, but still, the banner to recharge from Jio kept popping up. With all options out, I went ahead and recharged with Rs.*** on **/**/****, but to my surprise/shock when I click the banner to activate Amazon prime, I am being redirected to Amazon app, where it shows an error message saying existing prime customer are not eligible for this offer.

The worst part is, there is no such warning/message/terms and conditions mentioned on Jio website regarding this prior to the recharge. The customer is on the dark regarding this and the shocker only comes post recharge.

I did reach out to them on the very same day via email/customer care call and explained the scenario. A service request was raised and it went on for weeks without any resolution. In between they redirected me to speak to Amazon customer care, who I feel are no way related in this whole fiasco, as the recharge was done on Fiber and my money is sitting with Jio and not Amazon.

Despite multiple escalations and reaching out to Jio Apellate, they closed all my complaints without any resolution. This is going on for a month with no end in sight.

I want to take a legal route to get the refund of Rs.*** and the time I had to waste on this for over a month.

The responses from Jio were very sarcastic in the entire ordeal. Some executives suggesting me to create a new Amazon account just to use their offer, but won't offer any help in adding it to the Amazon account which is linked to the same registered mobile as with Jio Fiber.

On every single call, every executive made me do the same exact troubleshooting steps for half an hour, despite telling that I have done them in the past multiple times and the issue lies with the agreement terms between Jio/Amazon for dealing with Rs.*** amazon recharge for existing prime customers.

Jio fiber won't even share the local customer care office to whom I can reach out to, even their telephone helpline says I cannot speak to any next level associates/seniors to escalate this to and the only option is to speak to first level customer care executives.

It really was a painful experience for me since someone from Jio didn't anticipate the issues with this offer and still took the recharge amount from customer.

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