Zomato
- Item missing in my order and no refund for the same Closed
Sathyanarayanan t filed this complaint against Zomato on Sep 27, 2020
I ordered through zomato from shawarma point,kodambakkam.order is spl chicken shawarma platter with add ons *)garlic paste, *)cheese *) mayonnaise.they charged rs ** for each add ons.but they failed to provide me with * and *. So I contacted zomato and asked them to take away my order and give me a refund.they said they will not be providing full refund and credited me with rs **. They said I ordered from a promo offer(which was given to me coz of a previous order where the food is completely not eatable) and so I am not entitled for a refund,even though the promo was provided to me as a recompense for the terrible food from my previous order.
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Resolution Demanded:
Refund / Credit for purchase
Zomato
Resolved
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