OYO Rooms
- Irresponsible OYO Team and Dined Checkin Wrong Rooms allotted Open
Varkala Sravan Kumar filed this complaint against OYO Rooms on Aug 07, 2019
We had a booked * rooms on **.**.** through OYO app with Booking Id HOTY**** in OYO ***** Hotel Ghunghat Garden,Ujjain for * nights i.e., from **.**.** to **.**.** by paying Rs.****/-.
*. On **.**.** in morning we have updated the OYO about our late check-in and also around **am, I have called on the property manager to update about our late check-in, but the property manager denied the check-in as there was no rooms available with them and asked us to approach the OYO customer care for further help.
*. When we approached OYO customer care, they assured us for rooms in the same Hotel and our total day was in tension as there was no confirmation from property manager regarding room availability.
*. I was travelling with grandparents, kids of below *yrs and my parents and finally we reached the property at ** pm to check-in. but property manager denied the check-in, from there onwards we continuously following up with OYO customer care team for resolution, but no use all our efforts went in vain. They simply kept our call on hold to connect with their superiors for long duration but no one turned up.
*. We tried requesting the property manager to allot us our rooms and he finally accepted and gave us basement rooms. The condition of rooms was too worst, which doesn’t have AC, TV, leakage in the bathrooms, no ventilation, no hot water and dust was piled up on mattress, dirty linen, bad towels, bad smell in the rooms and fan was making sounds.
*. Seeing all these, we once again approached the OYO customer care to shift the booking into other hotel. But they denied for shifting and asked me to cancel the booking from my end and to book other hotel at **PM.
*. Total my family consisting of **members suffered a lot till **: **pm and we had no choice as it was **:** pm night and every one was tired. So checked-in to the rooms after some cleaning and raised a compliant to OYO customer care to refund the total amount. But till now we didn’t received any update on the same.
*. The property manager and their team behavior was also very rude and they didn’t considered our request and denied every single request and did what they want. OYO has charged Rs. ****/- against breakfast for ** members for * days. But the hotel team svered the Poha & tea which was brought from vendor which operates exactly opposite to hotel for Rs.**/- per plate for Poha & tea. We had breakfast only for one day. The OYO is looting the customers.
*. Due to OYO my total family suffered a lot and our total tour plan was disturbed and I strongly request you to do justice for the loss.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
OYO Rooms
Resolved
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