Make My Trip
- Irresponsible deployment of Driver with Criminal Record Open
Nd Rao filed this complaint against Make My Trip on Oct 18, 2018
We booked a *Day/*Night Ooty Holiday Package(ex-Bangalore) from MakeMyTrip.com (Booking ID: NL*************)to celebrate our **th wedding anniversary.
On **th August, **** while on our holiday at Ooty we stepped out of the car briefly. Later we discovered that two golden bangles and a golden necklace valued at about Rs *,**,*** were missing from our bag which was in the car. The driver pleaded complete innocence.
Our desperate efforts to reach the Holiday Manager or MMT’s helpdesk/ support center proved futile. Their IVR system was taking us on loops and each of the persons we spoke to was transferring the call to the main switch board again for us to start all over again. The Transport co-ordinator was of no help.
As we approached the Police Station at Whitefield, Bangalore the driver returned the bangles but not the necklace.
We then had no alternative but to lodge a complaint against the driver at Police Station, Whitefield, Bangalore. When the Police put the driver in Lockup and questioned him he returned the Necklace. The Police informed us that he had a Criminal History in Police records.
The reason we chose to purchase the holiday with MakeMyTrip despite its higher charges was that they would exercise due diligence in choosing the Transport, Driver and Hotels and that there would be a Help Desk to address emergencies. We were appalled at the unprofessional way in which emergency was handled by MakeMyTrip causing us tension and mental agony. MakeMyTrip through their negligence exposed us to grave danger of life and property by engaging as our driver a criminal with Police Record. This episode has caused us enormous harassment and mental agony.
Upon taking up the matter with MakeMyTrip (Complaint Ref: Reference ID:[******-******] NL*************), they expressed their regret and offered future travel vouchers worth Rs ****/- which we politely declined and demanded a token sum of Rs *,**,***/- as compensation.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Make My Trip
Resolved
Frustrated? File a Complaint
Teams Group
"Unbelievably fast and prompt result! I got my refund sooner than I expected. Thank you guys."
Saqib Khan
Related Complaints
Make My Trip - Not refunding the cancelled flight ticket price Closed
Not refunding the cancelled flight ticket price...
Mar 21, 2024 by Deep Kumar
Make My Trip - Deducting excess amount for train ticket Closed
This is to inform you that through your make my trip application i have booked a train ticket for Trivandrum to Coimbatore on **/**/**** and it was charged **** Rs.But after confirming the ticket my destination changed in the ticket as solapur,...
Mar 13, 2024 by Ajith c s
Make My Trip - Mental and financial bearing due to the MMT mismanagement Closed
Background of the incident: We had booked our honeymoon trip to Seychelles through Make My Trip (MMT) from **th Dec’** to **th Dec’**. However, the experience was marred by certain experiences which had mental and financial bearing on...
Mar 04, 2024 by Saurabh Sinha
Make My Trip - BUS CANCELED NOT PROVIDED AC COACH Closed
My BOOKING ID NU*************** REFFERENCE PNR **QEXR*D is this I Booked * seat in AC coch Kalpana travels bus through make my trip from kanpur to jaipur Kalpana travels not provided ac coach providing me non ac coch and not giving me refund...
Feb 18, 2024 by Rajendra Agrahari
Make My Trip - Booking of double ticket in same train and cut double amount Closed
I booked an ticket of rajdhani from Delhi jammu by providing OTP for once they cut double amount and booked double ticket in same ticket when I try to contact them there coustomer care executive make another level scam after he listen my grieva...
Jan 30, 2024 by Deepak sharma