Amazon .in
- Invoice issue Open
Karan Veer Misri filed this complaint against Amazon .in on Feb 21, 2020
Hi,
I placed an order with Amazon.in for USB headset :
Sennheiser PC * Over-Ear USB VOIP Headphone with Mic (Black), this is specifically for my office work as I have to attend online meetings. After the product was delivered, I noticed an issue with the invoice and later concluded that this was an issue with the Amazon invoice system. In their System, the billing account Name gets automatically added to the shipping account name, due to which the shipping details will show up * names and this is wrong, after multiple followups with Amazon customer service associates and leadership team and continuous mental harassment from all of this, I keep on getting the same response wherein they acknowledge the issue but say we cannot change this and also not ready to refund my amount but instead want me to return product which will cause issues for me as I won't be able to join my meetings and if it is they who are making the mistake why should I be liable here. I have all the evidence. I have been treated very wrong on this and wrote to Jeff Bezos (CEO of Amazon) as well. I need help and this is not only with me, this can be someone else tomorrow.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Amazon .in
Resolved
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