Zoomcar India Pvt Ltd
- Invalid vehicle damage charges applied Open
I'm using zoomcar service from almost * years and took several rides. This time I had very bad experience, As I booked car
Ford Figo with booking ID JPS*T*VIJ on *th October, **** *:**. Car which was allocated was ZAP car and I have to pick car
from some apartment. As per instruction I found car located at same place. As per zoomcar instruction I filled up checklist,
While filling up checklist I have mentioned there is damage in front as well rear bonnet, and driver side glass has damage.
After that I took ride and dropped back at *th, October ***** **:**. I'm aware that zoomcar takes sometime to calculate
outstanding amount as well refund so I was waiting for that. *th October, **** **:** I received text message as well email
For your booking ID JPS*T*VIJ, No charges are outstanding nor any refund due. Next day *th, October **** I got call from
zoomcar saying that you have outstanding amount of Rs. **** against damage charges of previous booking. That lady was so rude
when I said I need proof for damage, for moment she got quite and than she said Do you have any proof for not making damage
and conversion end up with several warnings from zoomcar (Like legal action are waiting and etc...). Later words I raised
complaint through their customer care. During last ** hours they called me several times by saying we need some more time to
investigate. I was ok with that finally **th October, **** I got call from zoomcar by saying charges are valid and there is
damage and you need to bare this charges.
Points from my Side:
*. If damage was there, Why I have received message which says there is no any outstanding. Which is attached.
*. I requested for the images with time stamp for damage. Still nothing has been given from there side.
*. Damage is reported after ** hours of dropping time.
*. No any investigation proof provided from zoomcar side. The reason given is before you whoever customer used car he agreed
there was no damage. After you who ever customer used says there is damage. This is not valid reason to pay **** INR.
*. It was apartment so I think parking should have CCTV, which might clear the things.
*. Where I parked car there construction work was going on, Kids were playing in parking that also can be reason for damage
(After I dropped).
*. During pick up my checklist has mentioned that there was damage in front as well rear bonnet.
*. Final point is after every process and calculation got over after ** hour they saw damage. While calculating KM and
filling up checklist time from there side they din't show?
I have attached one screenshot, I think that is valid proof for their is something wrong with damage charges.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"Thank you so much Voxya I am fully satisfied with your quick service."
Refund not processed of Rs **** since * months...
Mar 06, 2021 by Shourya joshi
I have cancelled my Zoomcar booking on Nov **, **** and its been more than ** days now and still I didn't recieve my refund. When contacted with their support team via phone, they tell that within ** hours the refund will be processed but which...
Feb 10, 2021 by Gowtham
Cancelled a booking ** days prior to schedule journy in November. Tried every way contacting them on every platform, even on their app. No response anywhere. Only received DM in twitter saying to wait * weeks , *weeks etc every time. No prog...
Jan 08, 2021 by Nikhil Omar
Booking ID: JPS*NV*** Completed on **th OCT But still my ****rs refund is not given by Zoomcar also they are not even imforming me about the delay. ...
Nov 21, 2020 by Sathish G
Booking ID JPS*NE*MT, Refund pending of INR **** , its over month, Many customer are facing same issue. Its Customer hard earned money that Zoomcar is looting...
Nov 04, 2020 by azmat ali