Jio Fiber
- Internet not working from 15 days asking me to cancel and take a new connection Open
Prasanna A B filed this complaint against Jio Fiber on Nov 08, 2020
My jio fibre (jio id - ************) stopped working ** days back with red light blinking. I raised the request -id "SR******OYJV" on **th October. Support guy visited and said, it will be resolved in ** hours. No resolution provided in ** hours. Subsequent calls to customer care results in the same response of ** hours. After ** days of **-** calls to customer support, JIO person called me and said, My Profile has been deleted from the backend and there is no way they can fix it. I have to cancel the connection and take a new one. Cancellation I will lose **** rs deposit and for new connection I have to pay **** again. Also I recharged for a month ****, I used interent only ** days. I will lose money of ** days.
JIO is not resolving the issue or not providing full refund for cancellation. Although mistake is their end by deleting my profile, They expect me to cancel and take a new connection by losing **** rs. Highly unethical company with worst customer support.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Jio Fiber
Resolved
Frustrated? File a Complaint
Byjus
"Thanks to Voxya, I have got the refund back from Byjus :)"
Mohammad Ashfaque
Related Complaints
Jio Fiber - Installation Closed
One of executive came from Jio Fiber, and given information about *year plan details, and asked him to install with in an hour, and he assured by collecting money form us. now when we try to recall them, neither team lead responding nor executi...
Jan 02, 2023 by Gangam Chandrakanth
Jio Fiber - Disconnection related Closed
i was using jio fiber since last * year and . today suddenly jio fiber team visit my home and force me to withdraw connection. they provide invalid reason. the reason was that my home is opposite side of road where cable connection is fixed. bu...
Dec 16, 2022 by prasanta baruah
Jio Fiber - Jio fiber device not picked and refund not processed Closed
I got my new Jio fiber trial pack connection by paying **** and I cancelled it in ** days and I got a new postpaid Jio fiber connection but still my old device not got picked up and I raised many complaints to customer care but no response it's...
Aug 22, 2022 by V Vimalraj
i have lost my job due to this shifting problem....
Jun 02, 2022 by DEEPAK SAINI
Jio Fiber - Jio fiber relocation order postponing Closed
I raised an order request for jio fiber relocation on **th April, since then my scheduled appointment got postponed * times without any notification. Every time the mentioned appointment date is expired I call to customer support and they give ...
May 09, 2022 by Rahul Ghosh